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I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to Contact Key). After creating a draft journey, I wanted to check if the new updates to record are getting captured or not.

In journey, once 1st SMS is sent with a link, I have a script which checks the checkbox field in DE against that record when the contact clicks on the link he received in SMS. So, in journey I had everything setup and while testing it, I manually checked the box for a record to see if its going to a different path from Decision Split, but looks like the Contact Data still shows the field value as False. I am not sure where I am going wrong, is linking data extension with Contact Builder to do with it?

  • You need to Contact Data in your decision split which I think you already have. That's the only thing which is needed. Please double check it once. – Maneesh Aug 13 '19 at 12:25
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When you create a decision split, make sure to use Contact Data, not Journey Data. Here's the difference:

Journey data preserves the state of a contact's data at the moment an entry event fires, facilitating the use of that data throughout a journey. Contact data captures the data values in the event source data extension at the time when Journey Builder evaluates it. Both are uniquely useful in journey creation.

Read more here: Journey and Contact Data: https://help.salesforce.com/articleView?id=mc_jb_journey_contact_data.htm&type=5

Journey and Contact Data in Decision Splits: https://help.salesforce.com/articleView?id=mc_jb_journey_contact_data_decision_splits.htm&type=5

  • Off-course I am using Contact Data. – Shantanu Punekar Aug 13 '19 at 14:14
  • I figured this out, my Subscriber Key was not matching with Contact Key. It works when they are same. – Shantanu Punekar Aug 14 '19 at 11:26

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