I have a journey that sends an email and then wait for 10 days after which based on whether the contact has opened an email or not, it sends the follow-up email in the 'No' path. When I track the number of opens, I see 0 opens but at the same time I see 500+ clicks.
As my engagement split uses 'Opens' as the decisive factor, if the Opens are zero then all the contacts will receive follow-up emails.
I went through this link and I haven't put tracking pixel code in my HTML paste email. I can't do it now because my journey is currently running, and the first email in which I should have put the tracking pixel code is already sent to contacts. Is there a way I can ensure that the number of Opens are accurately monitored in my journey and only non-openers receive the follow-up email. Thanks!