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When I try to activate an order in Lightning I get the error "Can't activate the order. Make sure the status field has an Activated picklist value and try again":

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There are two statuses identified as "Activated" and when I switch back to Classic (without changing anything) it works perfectly. Is there an additional setting somewhere or trick to activating orders in Lightning?

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    In lightning are you using quick action to activate it? Nov 28, 2018 at 19:39
  • I'm using the standard Activate button that appears on the form. Deactivate works correctly, but Activate fails with the error above. When I switch back to Classic, the button works fine. Lightning is apparently missing something that allows it to pick up the proper "Activated" status, but for the life of me I can't figure out why that is.
    – Paugh
    Nov 29, 2018 at 20:15

2 Answers 2

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I'm having the same issue right now, however, one thing you can check; the activate status is driven off of the native Status field. It's one of those "special" native picklists that allows you to define a label and API name as well as a purpose. In this case, it's status of the order, which you have two options: Draft or Activated. Ensure you have at least one Status pickval set to Activated.

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  • Thank you for the response. I double-checked and I am using the default Order Status field and have two picklist values associated with the Status Category of "Activated". Again, I know it's right because all I have to do is switch back to Classic and it works perfectly. Something in Lightning is tripping it up.
    – Paugh
    Dec 6, 2018 at 13:35
  • I had a thought that maybe having two "Activated" statuses could be the problem so I removed one, but the error remains.
    – Paugh
    Dec 6, 2018 at 13:41
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Lightning is apparently looking for a status of "Activated", not a status category of "Activated". Once I added a new status that literally said "Activated", the Activate button worked perfectly.

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