0

Doing some testing using SF data entry event for journey builder and I'm noticing that there are no contacts being evaluated or entered into the journey entry results page. Is this an intended behavior?

enter image description here

Even though my burner email is receiving this email and the journey map shows contacts. enter image description here

  • 2
    The entry event interface is quite buggy in general, so I wouldn't trust it. However, it doesn't hurt to log a ticket with Salesforce so they realize again and again that this buggy behavior annoys people. – Stephan de Paly Jul 31 '18 at 18:53
  • Do you happen to know if this a 'known issue' for SFMC or just based on your experience? – Tom Callahan Aug 1 '18 at 3:31
  • 1
    Not aware of any known issue but it is also my experience. Usually we get told to just wait:( – Doug Aug 1 '18 at 5:22
  • Is Event data being added to the Data Extension created by the Salesforce Entry Event ? – zeljazouli Aug 1 '18 at 14:07
  • 1
    @TomCallahan Then the interface is just being buggy. Sometimes you need to wait a little bit ! – zeljazouli Aug 2 '18 at 9:14
1

Believe the Intended behaviour is that the Entry Event should reflect the number of records processed, but, it can take a while for it to update to reflect actual value.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.