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It's a simple question which I couldn't find an answer to: What does the "Chat User" checkbox on the User object do?.

What I found:

Indicates whether the user is enabled to use Chat (true) or not (false). Label is Live Agent User.

  • Chat User field is salesforce internal field and this is not exposed or access to API which can be queried or retrieved. Source
  • In Create Chat Users help documentation it is mentioned:

Select Chat User. If you don’t see this checkbox, verify that your support organization has purchased enough Chat feature licenses.

The help article I mentioned above is for Set Up Chat in Salesforce Classic. So I am wondering if we still need this checkbox in Lightning and what it is needed for?

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Chat user field (UserPermissionsLiveAgentUser) is needed if the user has to work on Salesforce chat. This checkbox assigns the Chat licence/Permission to the user to be able to access the Omni Chat functionalities. This is needed in lightning as well to give the chat access.

Note : To use omni-channel chat, we also need the Service cloud user checkbox selected

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