Is it possible to close the chat window when the user click on "end chat"?

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    – Derek F
    Sep 2 '18 at 21:51

We can not override end chat button behavior on standard chat window, so we can not do that.

However, a way to get it by creating your own chat window, of course, not a practical option but you can give a try: https://rajvakati.com/2017/11/02/salesforce-custom-chat-window/

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