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I have a problem with my HTML footer custom where the problem is below.

My code has all field and i already tried to use inside the code the solution that i saw in the case: 'Ampscript for Footer Content'

My code i tried:

%%[ if 0 == 1 then ]%%
<span> %%Member_Busname%% <br> 
%%Member_Addr%%, %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%
%%Member_Country%%<br><br> %%[ endif ]%%

The email is missing a valid physical mailing address, which must be present on commercial emails per the federal CAN-SPAM Act. Please add a valid postal address in your account settings, or modify your email to include these fields, then you may resend your email. - For HTML Paste emails, please select 'Physical Mailing Address' under 'Email Tools' to insert the physical mailing address in HTML version of the email. - The recommended format for the physical mailing address in the TEXT version of your email is the following: This email was sent by: %%Member_Busname%% %%Member_Addr%% %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%, %%Member_Country%% - For Template based emails, your footer should already have the physical mailing address.

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  • Where did you enter the footer script - in the email itself, or in the footer in Admin in Email Studio?
    – zuzannamj
    Commented Aug 1, 2019 at 16:36
  • @CodeRage admin in email studio
    – Joao Marano
    Commented Aug 1, 2019 at 17:37
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    What is the purpose of the if statement around all this? It obviously doesn't evaluate to true and won't include anything in your email. Have you tried without this?
    – Stephan de Paly
    Commented Aug 1, 2019 at 18:01
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    is this HTML Paste or Template Based? HTML paste do not use the default UI Header/Footer, so if you saved it in the admin section, it would not affect HTML Paste emails.
    – Gortonington
    Commented Aug 1, 2019 at 18:31
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    Joao, I've used this workaround quite often as well. Do not put this in your Admin tab and instead add it to your template/html emails in the footer. Also, you should go ahead and put in a ticket with SFMC support to remove this functionality if you don't want it (will be using your own footer that complies with CAN-SPAM)
    – Jason Hanshaw
    Commented Aug 1, 2019 at 19:35

1 Answer 1

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I used this in the email template directly and there I found out, that you need to check the HTML and Text version of your email. I already encountered this issue when everything seemed right in the HTML-version, however the snipped wasn't added to the text version, so I had to add it separately there.

Another option is requesting to deactivate the check of this information by creating a salesforce support case.

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