I have a problem with my HTML footer custom where the problem is below.

My code has all field and i already tried to use inside the code the solution that i saw in the case: 'Ampscript for Footer Content'

My code i tried:

%%[ if 0 == 1 then ]%%
<span> %%Member_Busname%% <br> 
%%Member_Addr%%, %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%
%%Member_Country%%<br><br> %%[ endif ]%%

The email is missing a valid physical mailing address, which must be present on commercial emails per the federal CAN-SPAM Act. Please add a valid postal address in your account settings, or modify your email to include these fields, then you may resend your email. - For HTML Paste emails, please select 'Physical Mailing Address' under 'Email Tools' to insert the physical mailing address in HTML version of the email. - The recommended format for the physical mailing address in the TEXT version of your email is the following: This email was sent by: %%Member_Busname%% %%Member_Addr%% %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%, %%Member_Country%% - For Template based emails, your footer should already have the physical mailing address.

  • Where did you enter the footer script - in the email itself, or in the footer in Admin in Email Studio?
    – zuzannamj
    Aug 1, 2019 at 16:36
  • @CodeRage admin in email studio Aug 1, 2019 at 17:37
  • 1
    What is the purpose of the if statement around all this? It obviously doesn't evaluate to true and won't include anything in your email. Have you tried without this? Aug 1, 2019 at 18:01
  • 1
    is this HTML Paste or Template Based? HTML paste do not use the default UI Header/Footer, so if you saved it in the admin section, it would not affect HTML Paste emails. Aug 1, 2019 at 18:31
  • 1
    Joao, I've used this workaround quite often as well. Do not put this in your Admin tab and instead add it to your template/html emails in the footer. Also, you should go ahead and put in a ticket with SFMC support to remove this functionality if you don't want it (will be using your own footer that complies with CAN-SPAM) Aug 1, 2019 at 19:35

1 Answer 1


I used this in the email template directly and there I found out, that you need to check the HTML and Text version of your email. I already encountered this issue when everything seemed right in the HTML-version, however the snipped wasn't added to the text version, so I had to add it separately there.

Another option is requesting to deactivate the check of this information by creating a salesforce support case.

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