I have developed visualforce page and assign this to force.com site. when i run the page it is showing force.com site url so, my client want to use this page with his bussiness domain.For this, I have sent domain url for creating the CName in DNS (GoDaddy) server.

URL: www.abccompany.com.00du00000002323mac.live.siteforce.com

We have created CName with above URL in Godaddy 48 hours before but still, CName is not activated.

CName Configuration in GoDaddy:

Host: abccompany

Points To:www.abccompany.com.00du00000002323mac.live.siteforce.com

TTL: 1 Hour

After that, i have tried to create the custom domain in salesforce but i am getting the below exception.

Error: Salesforce.com can't validate the domain. The CNAME record may still be processing (which can take up to 24 hours), or the domain may not belong to you. Make sure the domain name abcompany uses abcompany.00du00000002323mac.live.siteforce.com as its CNAME target and try again later.

Can anybody help me to fix the above issue.

closed as off-topic by Jayant Das, battery.cord, Dave Humm, Raul, Himanshu Dec 11 '18 at 10:54

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions on problems in code you've written must describe the specific problem and include valid code to reproduce it. For help writing short, self-contained syntactically-valid examples, see: SSCCE.org" – Jayant Das, battery.cord, Dave Humm, Raul, Himanshu
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 2
    Your issue is more towards CNAME propagation rather than anything with Salesforce as the error suggests. You should try to get support from GoDaddy (if you can) as what is causing the issue. Take a look at this article which mentions the several factors considered for a CNAME propagation. – Jayant Das Dec 6 '18 at 15:40
  • 2
    Looks like your CNAME has www.abcompany.... but Salesforce is looking for abcompany.... – David Reed Dec 6 '18 at 16:24
  • @Jayant Das: Thank you for your reply. i will review GoDaddy article and let you know if any questions. – sfdccert Dec 7 '18 at 5:06
  • @David Reed: I have tried to create domain with www.abcompany.com but still i am getting the same exception. – sfdccert Dec 7 '18 at 5:07
  • I was suggesting that your CNAME is wrong, not your domain name itself. – David Reed Dec 7 '18 at 12:27

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