I need help with personalisation from person account in journey builder. I have created the field in profile management and mapped it to the person account field. I have a total of 3 fields. The personalisation works if I send an email to a sfdc report via user unitiated send. If I use a journey entry source person contact updated it doesn’t populate the personalisation.
I’ve also tried to create some ampscript and do a lookup but doesn’t work in the journey and in the email preview only works for certain records