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I am trying to prepare a zip file to import new articles into my org/sandbox but having trouble with mapping some key rich text area fields such as solution__c and Description__c. When I add them to the csv file that I am using in the zip file. I get the following error:

"This value [Description] in the header for column 6 cannot be mapped (check both the header and its matching FLS). [MESSAGE 4/16/2013 8:34 PM] -- Import Failed --"

I get the same error for both fields and some other standard fields such as publishstatus. I checked the field level security including all the required knowledge permissions and everything looks fine to me. Does anyone know what I am doing wrong?

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  • My first thought when seeing the words "rich text area" and "csv" together is a possible error in encoding that data. Are all the multi-line values surrounded by quotes and any inner quotes escaped? It doesn't really line up with the reported error, but it is worth checking.
    – Daniel Ballinger
    Commented Apr 18, 2013 at 4:26

2 Answers 2

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The column headers are case sensitive. So if your field is named Description_c, and the csv file column is named 'description_c', it won't work.

Publishstatus is a field that cannot be imported. All the imported articles are set to draft by default.

As far as I know, all the commas and quotes get escaped automatically if you're using MS Excel.

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If you have checked the casesensitivity then select and copy that particular column where this error is showing or showing "This value [null] in the header for column 25 cannot be mapped (check both the header and its matching FLS)." after ctrl+C right click and do paste as values. It will work.

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