Stack Exchange Network

Stack Exchange network consists of 174 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [knowledge]

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

0
votes
1answer
11 views

How can we show Relevant Articles of case in knowledge component in lightning console depends on case field

I am on case detail page and opened a case. i need the knowledge articles component should display articles related to case and especially it relates to any of case fields.
0
votes
1answer
16 views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no cases are suggested. In the Knowledge Settings I ...
0
votes
1answer
17 views

Knowledge Articles Query Partner Community

I'm trying to query Knowledge Articles in our community, so I am not using standard layouts. (The query is in a lightning component.) But when I log in with a Partner Community Profile I get no ...
0
votes
0answers
15 views

Article List Views

I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'. Submit for approval and 'Has customer requirement ' has two ...
1
vote
0answers
22 views

Create Knowledge article with channels in apex test code

We have a use case where we expose knowledge articles to customer community users and I'm trying to write test code for that. The problem I am having is that whenever I query for articles using ...
1
vote
2answers
65 views

Select Knowledge object in SOQL query

I'm trying to get all articles which are published and online. In my user I turned on all permission set and so one to have access to Knowledge. List<Knowledge__kav> myList= [SELECT Id, ...
0
votes
1answer
44 views

Knowledge Data Categories in Lightning Knowledge

I'm working on a knowledge conversion from classic to lightning. I've migrated a small collection of article types to record types and enabled lightning knowledge. The problem I'm having is related to ...
0
votes
1answer
48 views

How to get the Data Category in Select Dynamic Soql

I am trying to fetch Knowledge Articles based on Data Category through the below dynamic Soql query. String dynamicQuery = 'SELECT Id, Title FROM Knowledge__kav ' + ...
0
votes
1answer
43 views

Knowledge__kav visualforce not shown in Article page layouts

I have create a visualforce with KnowledgeArticleVersion as standardController Visualforce page: <apex:page standardController="KnowledgeArticleVersion" extensions="MyController" showHeader="...
0
votes
1answer
26 views

Is there a way to associate data category groups with the articles in lightning?

I'm trying to build a Knowledge base in lightning, and i saw lots of information about data category groups, but i cant associate these ones with the articles, i tried this in classic and is pretty ...
2
votes
1answer
111 views

Knowledge Article Suggestions: behavior differs between Classic and Lightning

I'm working on a solution that's expected to be entirely declarative. The objective is to deterministically surface one or more Knowledge articles as suggestions in the Knowledge component, based upon ...
0
votes
2answers
45 views

How to get DataCategory name and not Unique name from Knowledge Base with SOQL?

I started using the Knowledge base and i want to pull out all the knowledge base category group names from it.  I am using the following SOQL statement: Select Id, Question__c, Answer__c, (Select ...
-1
votes
1answer
84 views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
0
votes
2answers
31 views

API Issue with SOQL for Knowledge

I have a Knowledge object which I'm trying to run a SOQL against. Running SELECT Title FROM Knowledge__kav, I receive: Got a RESTError(status=Bad Request, code=ERR-0002, message=[ValidationError{...
0
votes
1answer
50 views

Setup for Lightning Knowledge remains in Salesforce Classic?

I have enabled the Lightning Knowledge and can see the setup for it in Salesforce Classic, but not in Lightning Experience. I looked into this question thread mentioning: The knowledge tab(s) (for ...
0
votes
0answers
47 views

Validation rule before publish article

There is a approval field on my knowledge object and there is a approval process which changes this field to approved upon approval. I don't want article to be published when 'approval' field is not '...
0
votes
1answer
44 views

How to share Knowledge Articles with external clients [duplicate]

I'm looking for suggestions on how to share Knowledge Articles with external clients. I have searched web and one way seems to be to setup a Community and then share articles by check marking which ...
2
votes
1answer
42 views

Unable to get Knowledge Articles for pageNumber=2 using REST API

I am able to get first page Knowledge Articles using REST API. https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles The result has articles for page 1 "currentPageUrl": "/...
-1
votes
1answer
66 views

Public Knowledge base for force.com site

A public Knowledge base to be created so that forec.com site visitors can view Knowledge Articles without any authentication as anonymous users and also vote for the articles. Is there any easiest ...
0
votes
0answers
36 views

CaseArticle object SOQL query in Apex Trigger

I am trying to query CaseArticle object. In the following code I am not able to see any value getting populated in caseArt List. When i run the query in editor I am able to see the values. Can any one ...
0
votes
1answer
112 views

SOSL not returning any result in Test class

Test Class static testMethod void testBehavior() { User objUser = [SELECT Id FROM User LIMIT 1]; System.runAs(objUser) { String strContactId = String.valueOf([SELECT ...
1
vote
1answer
91 views

What implications are there for process builder or workflows when a record locked as part of an approval process?

I am wanting to perform some automated process in Salesforce Knowledge, specifically around dates and time-based workflows or scheduled processes in process builder. However, when a user submits an ...
0
votes
0answers
65 views

Change the owner of a Knowledge Article Version (kav)

Is it possible to change the owner of a knowledge article? I'd like to migrate all of our Classic Knowledge articles to Lightning Knowledge with the Lightning Knowledge migration tool. According to ...
0
votes
2answers
15 views

Knowledge Tab not able to see in Production - giving error

User is not able to see Knowledge Tab. I have checked below settings, User is knowledge User also Knowledge One is enable on his profile. But Tab for Knowledge is set to Default Off. When I try to ...
2
votes
1answer
130 views

Knowledge Article NormalizedScore - what is it?

I'm developing a Lightning Component to display Knowledge Articles alongside their overall rating. The documentation for NormalizedScore on the KnowledgeArticleVoteStat object says that this is the ...
0
votes
2answers
78 views

Automatically Publish a Draft Article

I am trying to publish an article from a flow. I have already created the article successfully(in the flow), but the item is created in "Draft" status. Once the article is created, I am capturing the ...
-1
votes
1answer
80 views

How to show Knowledge article list History in Search Bar [closed]

I have created list of Knowledge articles in articles management standard object. i need to show that articles list in search bar when i am searching for related questions/data that time i need to ...
0
votes
1answer
66 views

Update Data Categories selection from knowledge article in salesforce

I want to update data category selection from knowledge article's custom field. I have written a process builder and calling apex from there. but it is not updating data category selection But in ...
0
votes
2answers
190 views

Id value is not valid for the Knowledge__kav standard controller

I've created a simple Visualfore page and a Apex class to process particular record of Knowledge__kav standard object. Visualforce Page: <apex:page standardController="Knowledge__kav" extensions=...
2
votes
1answer
28 views

How to Remove Knowledge Article footernote

I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
0
votes
0answers
19 views

Salesforce Napili template, Follow article button, chatter feed when a new article version is published

If i start following an article on a salesforce community page. Question is: When a new version of the same article is published, will it appear in the Community "Feed" under "My profile" I have ...
0
votes
1answer
43 views

unable to delete duplicate article From Developer console Anonymous Window

My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to delete duplicate article manually but when i am trying ...
0
votes
2answers
366 views

Can't enable Salesforce Knowledge in my sandbox

I've read from this trailhead how to enable Salesforce Knowledge. I don't see "Knowledge User" in my User record when I edit it. My sandbox is Enterprise Edition. I've checked my User record in edit ...
0
votes
0answers
24 views

Create or update articles with field PublishStatus='Online'

Tell me please is it possible create/update articles with field PublishStatus='Online' with SOAP API? SObject newArticle = new SObject(); newArticle.setType("FAQ__kav"); newArticle....
0
votes
1answer
33 views

How to import knowledge base article ratings value

can we import knowledge base article ratings value(1-5) using Data loder or import articles or workbench? We have a business scenario where we need to import ratings for more than 10k articles.
0
votes
0answers
37 views

User language based Global peer to peer search in Napili customer community

I have set up customer community using Napili template with Global peer to peer search component. I have configured navigational topics via content targeting->navigational topics, and have added ...
0
votes
0answers
211 views

How do I make Knowledge Articles visible to the public in a community?

I'm having a tough time making Knowledge Articles show up in the public facing side of my community. I want it to show up with the topics as well as in the search results. If a user is logged in, it ...
0
votes
3answers
336 views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
0
votes
0answers
43 views

how to view knowledge articles in communities? when we are using the Partner central template?

when we are using the Partner central template? I have an article published in the sales force now i am thinking to enable in the communities to view the knowledge Article by the end user. Is there ...
1
vote
1answer
39 views

Run Workflow Rule only on published knowledge article

https://help.salesforce.com/articleView?id=000181118&type=1 https://success.salesforce.com/answers?id=90630000000h1cmAAA When you publish a knowledge article, Salesforce: Saves the draft Runs ...
0
votes
1answer
184 views

knowledge article url in community

In a community I want to access to a knowledge article by a link. I have something like this : href="{!'/c/article/' + currentFile.urlName}" with currentFile.urlName that is the ...
0
votes
1answer
39 views

Exception thrown when querying KnowledgeArticleVersion with a file custom field and data category selections

I am running into a very strange error where I am getting an exception in an Apex controller when I am trying to access the results of a relationship query. I have narrowed down this issue to ...
2
votes
1answer
112 views

SFDX and Powershell script - querying knowledge article version returns SOQL malform error, but it runs fine in DEV Console

I am trying to download a specific knowledge article version (standard - not lightning) using SFDX and powershell. My query gets dynamically generated in the script... and the relevent line of the ...
0
votes
0answers
72 views

Knowledge Article ID's When Published Articles Are Edited Without a New Version

In Salesforce Knowledge, we maintain a formula field that gives the URL of the article. This formula detects the PublishStatus and only gives the URL when the article is published. i.e., mycompany....
0
votes
1answer
68 views

Using Salesforce REST API on External Website in Javascript [closed]

I'm having trouble wrapping my head around how an external call to a Salesforce API resource works. I would like to call /services/data/v41.0/support/knowledgeArticlesfrom an already existing website ...
0
votes
1answer
262 views

Integrating Knowledge into an existing website

I'm looking into leveraging our existing presence on Salesforce to create a help resource for our customers. My problem is that I am completely unfamiliar with Salesforce and need to somehow integrate ...
1
vote
1answer
116 views

How to get knowledgeArtcticleVersion and knowledgeArticle objects with soql

I need to retrieve the knowledgeArtcticleVersion and the knowledgeArticle objects. I only have a list of caseArticle to start. So I try somethinf like that: List<CaseArticle> lCaseArt = [...
2
votes
1answer
275 views

LinkedArticle (knowledge) : query the linked articles of a case

I need to query all the linked articles of a case, so I just try to use this kind of query in the query editor of the developer console : select Id from LinkedArticle where LinkedEntityId = 'the id ...
4
votes
3answers
726 views

Dynamic casting in apex

I'm not sure how to solve the following: public String dummy(SObject[] obj) { obj.getsomething(); } obj can be two different objects (both of them implement a method name getsomething). The name ...
1
vote
1answer
233 views

Knowledge Articles in Communities Custom VF + Tabs

We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...