Questions tagged [knowledge]

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

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Connecting an Object Detail page with a __kav object

Im a bit of a Salesforce newbie. So I apologize on any terminology I am getting incorrect. On our salesforce environment we have a Knowledge Article custom object set up called Articles__kav. Is there ...
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10 views

Access Data Categories in APEX

I'm trying to access data categories in Apex. I've been successful when trying to run the code with System Admin but as soon as I move to a normal user, I get SystemNoAccessException for Schema....
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38 views

REST request for creating a new DataCategoryGroup or DataCategory

I can't find any documentation on creating a new DataCategoryGroup or DataCategory object from the REST API. I can read them, and link them to knowledge articles, but I can't see to find anything ...
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27 views

SOQL query to find number of articles associated with a datacategory

It seems that we cannot query data categories directly. I am trying to see which of my data categories I can delete because there are no articles attached to them.
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Lightning Knowledge has no related list for article version history [closed]

I want to add history (knowledgearticleversionhistory) related list on knowledge article version layout as related list but it is not available. I can query it through SOQL. Do we have any out of the ...
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1answer
20 views

Automatically archive knowledge in Lightning by date field

I created a field "Expected archival date", when reaching that date I need to archive the knowledge. I am trying to do for Batch but I am not able to implement, could you help me? My Code: ...
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41 views

How to get base64 from Body__s field on Salesforce Classic Knowledge

I am trying to get the base64 encoded version of a Salesforce Classive File Upload field type via the Salesforce REST API from one org to another. However when I query the rest API for the knowledge ...
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1answer
63 views

How to work with KnowledgeSettings in a Scratch Org?

I've been having trouble running sfdx force:source:pull against a Scratch Org where I was able to setup Knowledge, Record Types, Page Layouts, Knowledge Article Permission Sets, and Several Data ...
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25 views

Use Approver Field of Object Owner Not Available

While configuring Knowledge Approval Process, I don't see the option "Use Approver Field of Knowledge Owner". Any idea why?
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History tracking on knowledge article standard fields

We are trying to enable history tracking for knowledge article and some standard/custom fields. And then push those changes into github repo. For custom fields, it is okay to retrieve those changes. ...
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15 views

Salesforce Knowledge component not found on Lightning App Builder

Our SF team is working on Classic to Lightning migration of our Salesforce org. We intend to migrate our service console first and later phase out the knowledge migration. Quick question on using ...
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Article Work Order & Work Order LineItem Association Count on Knowledge Article

Is there any workaround to find Article Work Order & Work Order LineItem Association Count on Knowledge similar to Article Case Association count? I tried using apex in LinkedArticle trigger but ...
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1answer
22 views

How do we ensure knowledge articles are not shared between communities?

I am working with an org that has two communities. Users in both communities have the ability to search for knowledge articles; however when a customer searches for an article in their community they ...
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14 views

Images does not show in Mobile app

I will try my first question here, as Salesforce Support sent me in this direction... we have a mobile app, which is actually just showing a web page. In the app we show Salesforce Knowlegde Articles, ...
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1answer
19 views

Report with Salesforce knowledge votes is getting weird results

I am trying to build a report with Salesforce knowledge articles and votes. In order to achieve that, I have built a report type for knowledge articles and article vote statistics. However, when I ...
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14 views

How to get Knowledge search results from the community when using the standard UI for the Embedded Service SDK on Android 10

I am currently trying to access articles when inputting the article title into the default search icon on the standard Knowledge UI for the Embedded Services SDK for Android. The UI is initialised ...
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2answers
102 views

Notification after Knowledge Article is Published

I have a requirement to send custom notification to a group every time knowledge articles are published. Now my problem is that when I am writing Apex trigger (After Insert, After Update, Before ...
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20 views

Import Knowledge invalid encoding for import setting: CSVEncoding

I've formatted my Solutions articles to fit the Knowledge fields and rich-text fields, downloaded and enter the correct parameter for my .property file and I keep getting an error of: The .properties ...
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12 views

Report of All Knowledge Articles with Data Categories

I have created a report on Knowledge Articles with Data Categories as mentioned in the article https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_knowledge_reports.htm?edition=&...
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1answer
34 views

How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile

Please help with the below problem: Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc). Is there any ...
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1answer
40 views

Pull Data to SFMC from Salesforce

How to pull an record type object data to SFMC from SFDC using API integration? As MC Connect doesn't support record type objects to synchronize in SFMC. Are there any sample Codes for API or any ...
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1answer
94 views

How to see the cases associated with a knowledge article from knowledge article record in Lightning?

We use knowledge lightning and we can attach articles to the case object using Knowledge Component on Flexi Page. So we can see related list with articles on Case record. Is there any way how we can ...
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18 views

How to use fetchArticlesWithQuery with paging

I'm attempting to fetch articles using SCSKnowledgeManagager's fetchArticlesWithQuery method. My presumption was that I could set the pageSize on the query, as well as the pageNumber (starting with ...
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19 views

Are there other workarounds for posting to chatter when knowledge article is published?

I have read existing questions regarding this one and they are from 2018 so I am wondering if there are new workarounds besides the one suggested in the links below. Not able to perform chatter post ...
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21 views

What is the Metadata API name for Knowledge Setting “Enable list of cases linked to an article in Salesforce Classic (Classic Only)”?

Does anyone know the Metadata API setting for "Enable list of cases linked to an article in Salesforce Classic (Classic Only)" under Knowledge Settings? I can not find it under https://developer....
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40 views

document.title not returning correct value when used in LWC

I am using JS: document.title to get the page title value of article detail page in a community page which displays Knowledge articles, but it is sometimes returning: Article Detail Rather than ...
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17 views

Implement Salesforce Knowledge Edit as Draft in Custom Knowledge Component

I have a Custom Knowledge Component. In That component i have a button name "Edit as Draft". How to replicate similar salesforce functionality in custom component.
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1answer
89 views

Unable to create Knowledge Article through Process builder

I was trying to create a New knowledge Article through Process builder, When a case status is set to validated. As a part of creation We are referencing Case custom and standard fields to knowledge ...
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17 views

How to restrict authors to specific data categories in Lightning Knowledge?

I want a visibility model that is as private as possible. In order to do so I disabled default data category visibility, I set to None the data category group for roles and profiles. I want to manage ...
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1answer
115 views

How to retrieve Data Category Group Visibility on Profiles, Permission Sets and Roles?

Data category visibility can be set with roles, permission sets, or profiles. I'm not able to retrieve any of these settings. This is the Knowledge relevant part of my package.xml: <?xml version="...
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1answer
51 views

Update Vote of KnowledgeArticle With API

I have come up with a specific requirement, wherein I need to update the vote(Like/Dislike) of the guest user on the knowledgearticle published in salesforce from any API. I researched and found ...
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1answer
27 views

Malfunction SOQL Query

I have the below Data Categories Group1 Category1 Category2 Group2 Now the query which I am trying to execute is below to get all the articles in published state and linked with Group 2, ...
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2answers
69 views

Knowledge Article Not Copying Related Custom Object Record when in Draft Mode

I am using Lightning Knowledge and I have a custom object linked with (Lookup) to Knowledge object. Now when I edit one published article as "Edit as draft", what I seeing is that not the related ...
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1answer
28 views

Cannot find CaseArticle in Object Manager

I'm working on Knowledge Articles at the moment and unable to find the CaseArticle junction object in Object Manager. Is this hidden or do I need to edit some kind of permission for this to be visible?...
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102 views

knowledge__kav object is not supported by describeDataCategoryGroups method

I have below code for KnowledgeArticleVersion object. Our org is switching to knowledge__kav object. KnowledgeArticleVersion object will be deleted from the org. When I use Knowledge__kav object I'm ...
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10 views

Configure knowledge in Salesforce Communities

Is there any way to enable/display chatter (private group) in the Salesforce community? Also is there any OOB configuration to bring knowledge record type as titles in the Community home page
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1answer
123 views

Enable Multiple Languages via knowledgeSettings in Scratch Org Definition File

I'm creating a scratch org definition file (project-scratch-def.json) in order to create an Unlocked Package that will interact with Salesforce Knowledge. I'm currently stuck when I try to add a ...
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1answer
46 views

not able to do indexing of salesforce Knowledge via third party integration---“Coveo For Salesforce”

not able to do indexing of salesforce Knowledge via third party integration---"Coveo For Salesforce" after migration of Knowledge articles From Classic to Lightning. Here in attached screenshot the ...
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15 views

Knowledge Custom Report type multiple results of same search term?

I have a Knowledge Searching custom report type to see what search terms users are searching. However, I am confused because I am getting multiple rows for the same search term. This is making it a ...
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1answer
325 views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
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1answer
126 views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
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72 views

Is there a way to perform an action based on attaching a knowledge article to case in Lightning?

We are migrating to LEX and moving from solution to articles (rather reluctantly). in our current solution we customised the solution object to add case type, subtype and status fields. When an agent ...
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1answer
132 views

Where does the question & answers stored when, we use 'Ask a Question' in community

As I am using 'Customer Service' community template & where I want this community to be accessed publicly. Also I want to post the question using 'Ask A Question' publicly. But when I use this ...
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111 views

Scratch org with Knowledge and External objects

I'm having issues creating a Scratch Org with both Knowledge and External Objects enabled. It looks like Knowledge can only work in Enterprise edition scratch orgs while External Objects/Data sources ...
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27 views

Show knowledge article body to unauthenticated users

I have set up a salesforce community (using customer service theme) in which there are several knowledge articles published. But the problem is only article summary, title and URL are visible to ...
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16 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
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1answer
52 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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1answer
344 views

Knowledge Articles in English are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
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1answer
35 views

No Access to Knowledge Article Detail Tab as System Administrator Profile Sandbox

No Access to Knowledge Article Detail Tab as System Administrator Profile Sandbox I Have gone through everything I can think of to give access. Profile access Permission Set Access OWD Knowledge ...
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28 views

Salesforce Lightning Knowledge Component (Standard) Not Refreshed From Custom Component

In Lightning Record Page - We have used Standard Lightning Knowledge Component. When CSP Edit/Save (OOB) Data in Salesforce Standard Details View, Salesforce Standard Lightning Knowledge Component ...

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