Questions tagged [knowledge]

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

Filter by
Sorted by
Tagged with
0
votes
0answers
22 views

Knowledge Articles are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
1
vote
1answer
20 views

No Access to Knowledge Article Detail Tab as System Administrator Profile Sandbox

No Access to Knowledge Article Detail Tab as System Administrator Profile Sandbox I Have gone through everything I can think of to give access. Profile access Permission Set Access OWD Knowledge ...
0
votes
0answers
10 views

Salesforce Lightning Knowledge Component (Standard) Not Refreshed From Custom Component

In Lightning Record Page - We have used Standard Lightning Knowledge Component. When CSP Edit/Save (OOB) Data in Salesforce Standard Details View, Salesforce Standard Lightning Knowledge Component ...
0
votes
0answers
17 views

design breaking while rendering as PDF in VF page

I am having a design issue when I try to download/view a ID card kind of template as a PDF. I have a template of an ID card as knowledge article and a View/download button near that. so the ID card is ...
0
votes
0answers
9 views

Unable to republish archived articles in lightning knowledge

I have created knowledge record in lightning and it is archived. I am unable to re publish archived article again. Getting error like 'Some of your articles were not published. 1 article was not ready ...
0
votes
0answers
19 views

Approve or Reject your Approval Process Using Chatter in lightning knowledge

I have approval process on knowledge. When draft knowledge is created record is submitted for approval. How to approve or Reject knowledge record Using Chatter in lightning knowledge.
0
votes
0answers
14 views

Create Tasks for User on publishing new version of Knowledge Article

Is there any possibility to create Tasks for group of Users(for example all internal ones) when new version of specific Knowledge Article is published? Currently I have one solution -> Schedule Job ...
0
votes
1answer
33 views

How to map case and category while import articles in lightning knowledge using article import

In classic there are multiple article types. I have taken backup and need to import them again to lightning knowledge using article import tool. I am able to import articles using csv file and ...
0
votes
0answers
17 views

Lightning knowledge advance search behavior

How advance search behaves. Because when I set filters and click apply it will not show any knowledge articles in the surface. We have to type some string in search bar and click enter then only it ...
1
vote
1answer
33 views

Sort by option is disabled in standard knowledge component

I have added standard knowledge component to Case record page and when I click on Sort by button all options looks disabled. I am unable to sort knowledge articles by relevance and others.
0
votes
1answer
24 views

Deployment issue with knowledge page layout required fields

I have custom field on Knowledge object. And made that custom field as required on Knowledge page layout. When I deploy using ant from one sand box to another that custom field is not effected(means ...
0
votes
0answers
22 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
0
votes
0answers
14 views

Its possible to replicate 'Create Draft FormOnline Knowledge Article Version' action proccess with Apex?

When Im on the record detail page of Knowledge (aka Knowledge__kav) there is button on top of the page named like 'Modify as Draft'. If i go on the object details from the object manager in the ...
0
votes
0answers
7 views

How to share a draft knowledge article with Standard User for approval?

I have a user with salesforce license and Standard User profile. I have set Knowledge User. I have provided the user with Modify All access on knowledge. I have created a data category and included ...
0
votes
1answer
8 views

How to limit Articles List results by category group

I have many Articles. They all belong two one of two Category Groups, which we will call Old and New. I can retrieve a paginated list of public knowledge articles like /services/data/v44.0/support/...
1
vote
1answer
29 views

Mass update on the recordType of articles in lightning?

I need to change the record type of almost 700 articles in lightnning. I am trying this approach to change the articles to Draft: //STEP 1: draft the articles List<knowledge__kav> arts = [...
0
votes
0answers
20 views

How to get the RecordTypeId of the parent of Knowledge__kav ViewStat?

I have migrated from Classic Knowledge to Lightning Knowledge and now I need to get the viewstat from this newly created Knowledge__kav object. Since, we cannot use the ArticleName__ViewStat for this ...
0
votes
0answers
33 views

SOQL Knowledge Articles by Topic

I have found from the docs here that you can enable Topics to classify and search articles by assigning topics. Is it possible to utilize topics in SOQL? I'd like to do a query like this: SELECT ...
0
votes
0answers
11 views

How to allow agents to write a knowledge article without using the master language?

I had a requirement to set up the multilingual knowledge base with English, German and Italian. After complete this i got a question in order to know if the agents can write an article only in German ...
0
votes
0answers
21 views

How to display knowledge Articles for community users using lightning component?

I am trying to display knowledge articles on lightning component. When I use same query in developer console its working fine. I have given Knowledge Article object permission to community users, but ...
0
votes
0answers
14 views

Redirect customer to external knowledge from email

I have setup external knowledge for community customers. If a support rep sends a knowledge article link to the customer by email. Ex. https://companyname.my.salesforce.com/articles/Knowledge/...
0
votes
1answer
155 views

Suggested Article is not showing in my cases

I have dropped the knowledge search in my cases page through Lighting App builder but in my suggested article section. Articles are not showing can you please suggest some solution for showing the ...
0
votes
0answers
15 views

3rd party searching the knowledge base and presenting articles

Is it possible for an integrated 3rd party, to search the knowledge base, direct to relevant articles and present them? What are the options (pros & cons) and which one is the most recommended? ...
0
votes
0answers
11 views

Need to update a custom field for published knowledge article

Is their any way to update the published knowledge article without creating draft articles. We have a custom field (Date custom field) that needs to be updated (mass update) with the publication ...
0
votes
1answer
151 views

When Lightning Knowledge is enabled, you can’t add an article type

I am trying to package the Einstein Bot where FAQ__kav is referenced by apex classes. When I try to install the package to other org, it says that there are problems that prevent this package from ...
0
votes
0answers
12 views

Can 'Detach from case' link in case feed hidden?

I want to hide 'Detach from case' from case feed. Since this a standard layout I couldn't hide it using code. Is there a profile permission to hide it?
1
vote
0answers
70 views

Data Category Mapping not working properly for knowledge articles

In my org, the 'knowledge sidebar' section which is visible on opening a Case record should ideally show all the suggested articles based on Data Category mapping. I have a Data Category Group named '...
1
vote
0answers
20 views

What API limits are imposed on Knowledge Base REST API?

I would like to know what limitations are there on the Knowledge Base REST API? Would this use the same API limits imposed in a Salesforce org? or does it also use the Site.com limits (number of page ...
0
votes
0answers
30 views

Show Knowledge Article for the specific profile

I need help for the Knowledge Article Visibility. I have 1 Knowledge licence and I want to categorized those Article base on the User Profiles, I am using "Default Data Category Visibility" setting ...
3
votes
1answer
72 views

How to query Knowledge Articles unauthenticated using the Knowledge API

According to Salesforce documentation using the Knowledge API we can "allow both authorized and guest users to retrieve the user’s visible data categories and their associated articles.", however I've ...
0
votes
0answers
40 views

SOQL Knowledge Articles

When I do the soql query: SELECT Id, ArticleMasterLanguage, Language, Summary, Title, UrlName, ValidationStatus FROM KnowledgeArticleVersion I get these results: But when I use this query in ...
0
votes
0answers
21 views

How to delete an attachment stored in a file field in a Knowledge article?

I have inserted the attachments in the file Field of knowledge Articles through apex.Is there any way to delete those attachments stored in the file Field.I have to delete the attachments in the bulk.
0
votes
1answer
65 views

What are the differences between Knowledge Article Types and Knowledge object Record Types?

I am learning about knowledge articles and came across this two. In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types. However, if I go to Setup->Object ...
0
votes
1answer
33 views

Custom knowledge base: Need your views

I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
0
votes
1answer
45 views

PublishingService.publishArticle Invalid Id

Trying to publish a Knowledge Article created during a flow. So I created an @InvocableMethod to do it for me: @InvocableMethod public static void publishKnowledgeArticles(List<String> ...
0
votes
1answer
57 views

Create Knowledge Article in Flow

We're creating a Flow to allow certain users to create a Knowledge Article, based on the current record and a bunch of other related records. I can collect all the data I need to create the Knowledge ...
0
votes
0answers
24 views

Override create article / knowledge button on knowledge tab in classic

The actual challenge for me is: Pre-populate 'Article Content' field (Rich text) on load while we create knowledge from the knowledge tab. What I've tried so far : URL Hack but i did not get this ...
0
votes
0answers
18 views

Knowledge article detail page not showing up for community user

I have two customer portal users who belong to the different accounts. One of them is able to view knowledge article standard detail page while the other isn't. They have the same profile, same ...
0
votes
0answers
12 views

Knowledge Article Embed Google Calendar Turns into Empty Div

Is there a common practice for embedding google calendar in Knowledge Article? I tried embedding the following: <div style="width: 100%"><iframe width="100%" height="600" src="https://maps....
-1
votes
1answer
47 views

How do I embed a visualforce page into a knowledge article?

I created a Visualforce page in order to embed a video that is hosted within our own company's digital asset software. <apex:page showHeader="false" showChat="false" sidebar="false"> <...
0
votes
1answer
38 views

Query Data category tree structure by SOQL statement

Using SOQL statement, I want to query the Data Categories tree structure that I have created on Saleforce. How can I do this?
0
votes
0answers
19 views

Second generation package extensions

I'm in the midst of creating a second gen managed package and I'd like to add a Knowledge feature for orgs that support it. The first barrier I've hit while developing on a scratch org is that the ...
2
votes
1answer
126 views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related ...
0
votes
0answers
35 views

Creating custom list view for Knowledge object

I have to create custom list view for knowledge article object in visualforce and lightning. I saw in the document that lightning:listview does not support knowledge object. Can we create it in ...
0
votes
2answers
80 views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
0
votes
0answers
25 views

How to remove Lightning Knowledge URL from the assignment email

When you assign an article draft to someone and click "send email" it sends an email with the following details. John Smith has assigned you the article listed below. Due date: 5/1/2019 Instructions:...
0
votes
0answers
275 views

How to create a correct test for knowledge articles?

I'm creating a package with a simple Apex class that retrieves info about knowledge article (Lighting Knowledge). However, I'm having an issue with a test. When installing the package via installation ...
0
votes
0answers
135 views

How to update “Assigned To” field on Knowledge Article Version with Apex?

If I use standard button on Knowledge Article Version (KAV) called Assign (api name: AssignKnowledgeArticleVersion), it successfully updates the Assigned To (AssignedToId) field, however, I can't seem ...
0
votes
0answers
70 views

Image is not displaying after knowledge article migration from one org to another

I am trying to migrate knowledge articles to another org. My articles store content as HTML in Rich Text Area using source link: src="https://<MyOrg1>.content.force.com/servlet/rtaImage..." ...
0
votes
1answer
152 views

How to create Knowledge Article in Salesforce using REST API

In response to the question : Create Salesforce KB article using API I used the curl call that is provided and I run into the below error : [ { "message": "entity type cannot be ...