Live Agent - Sending data from client to Salesforce after chat start

Question

Supposing we have a client-server architecture where the client is using javascript Live Agent APIs and the server is Salesforce, is it possible for the client to send arbitrary data in realtime towards the server and link those data to the current chat session after the chat has started?

For example, something like this timeline:

• chat with operator starts
• the user clicks button "A" so variable "button A pressed" is passed to the server (user is still chatting)
• the user clicks button "B" so variable "button B pressed" is passed to the server (user is still chatting)

And so on.

Thanks

Gabriele

Answer 1

It sounds like you want the custom event API. It's documented as part of the service cloud console integration toolkit: http://www.salesforce.com/us/developer/docs/api_console/

To publish a custom event from the chat window indicating button A was pressed:

liveagent.chasitor.sendCustomEvent("buttonPress", "A");

In a service cloud console component (you can get chatKey via sforce.console.chat.getDetailsByPrimaryTabId):

sforce.console.chat.onCustomEvent(chatKey, "buttonPress", function(type) {
    alert("Button "+type+" pressed!");
});