I couldn't fill agent name in Live chat Button because we need full name to display in client side from chatting conversation page. I tried, for example, Full name is "Rajesh Kumar", but the button shows "Rajesh K". Why?


By default Salesforce shows First Name and the first letter of Agent's Last Name. You can customise it by going to:

Live Agent Configurations > Edit next to your configuration

In Custom Agent Name you can use merge fields (which is not that obvious when you look at the layout and field's help text), so in your scenario it would be: {!User_FullName}


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.