The Live Agent code is hosted in a specific page of the website. When the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. Is there a way to retain the data in the same chat session? If yes, how?
I have gone through the Live Agent Dev Guide and did not find any answer to the same.

1 Answer 1


Store the data in cookies and read those cookies every time you initialize live agent.

  • 4
    What cookies should I store, and how should I initialize the live agent with specific cookies? May 9, 2017 at 12:57

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