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How to open a ticket in salesforce to get personalized support?

this web https://help.salesforce.com has an option called "Open a Case". But, despite I'm authenticated, it gets me to https://help.salesforce.com/hthome?err=1

So I'm not able to open a case

Thanks

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Are you opening ticket from developer edition.I recently faced same issue.You need to open ticket with your salesforce partner account.

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