3

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I receive the email and try to respond, it responds to the From Address.

It should be noted I've disabled RMM, by unchecking "Has DNS been updated".

Can anyone explain why my email sends don't have the correct reply-to addresses?

Edit: Added screenshots to show what settings have been used, redacted part of the domain and sender names.

enter image description here enter image description here enter image description here

Improve this question
8
  • Would it be possible for you to post a screenshot of the Sender Profile and RMM?
    – zuzannamj
    Commented Oct 11, 2019 at 9:25
  • Added some screenshots to original post
    – Deployment Failure
    Commented Oct 11, 2019 at 9:40
  • Why did you disable RMM? The custom settings can't be used with the Enterprise setup done first, so I would imagine disabling it would stop the customs settings from working.
    – AnonWonderer
    Commented Oct 11, 2019 at 18:47
  • We didn’t want to use RMM, ie fuzzy addresses for reply to addresses. The only way we could disable this behaviour was to disable RMM. Using custom reply to addresses is basic email functionality so I would guess it doesn’t need MC’s RMM feature to function.
    – Deployment Failure
    Commented Oct 11, 2019 at 18:53
  • 1
    I'll let someone else confirm, but I think your only option is to use direct forwards then. The 'Custom RMM Settings' are just used to override certain properties of the Enterprise RMM, I don't believe it can act as a replacement for it.
    – AnonWonderer
    Commented Oct 11, 2019 at 18:57

1 Answer 1

Reset to default
1

I actually wanted to see the bottom part of your Sender Profile, but let's give it a shot - try configuring the bottom part of the Sender Profile in the following way:

enter image description here

Improve this answer
1
  • Apologies, so that part there has [email protected] instead of [email protected] in the "Used specified information" address field (and 'use custom settings below' checked of course) but my Sender From address is used when I respond in my email application (to a test send).
    – Deployment Failure
    Commented Oct 11, 2019 at 13:53

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .