Questions tagged [reply-mail-management]
The reply-mail-management tag has no usage guidance.
34
questions
-1
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1
answer
75
views
For using a private domain in sender's profile in FROM, is there any need to create a mailbox?
Background: We have recently added a private domain like sub.domain.com to our SFMC account (this private domain is in addition to what we already have in SAP). One of the requirement for Salesforce ...
- 317
0
votes
0
answers
99
views
replies are not going to custom email address specified in Sender profile
My email campaign has replies as the CTA but I want replies going to a custom email address specified in the sender profile below
The Auto reply RMM response works when you reply to this email but ...
- 21
1
vote
1
answer
180
views
RMM direct replies to subdomain email adressess
We got RMM working with dynamic sender profiles. We are using the following dynamic sender profile:
From Name: %%AM_Name%% (Jon Snow)
From Email: %%AM_Sub_Email%% ([email protected])
Reply Name: %...
- 11
0
votes
0
answers
190
views
Retrieve subscribers who hit reply to an email
We want to update a DE when a subscriber replies to a particular email.
I followed this article and added the suggested code snippet to my email.
https://help.salesforce.com/s/articleView?id=000392599&...
- 21
1
vote
1
answer
210
views
Dynamically change the from address in sender profile (unverified)
Our customer service team receives an email notification every time the website contact form is submitted. This is now sent via Marketing Cloud's transactional messaging API.
The email is 'from' a ...
- 573
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votes
0
answers
71
views
Not receiving custom response email configured in Automated Response Email for Remaining Replies - SFMC RMM
While configuring RMM, I selected custom response email and updated the template. Now when users reply to the email, they are not receiving the custom response email.
I looked at other post regarding ...
- 5
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votes
1
answer
506
views
SFMC - Custom reply to address
We are sending emails from:
[email protected]
We want to set the reply-to addres to:
[email protected]
We do NOT want to use RMM, and we do NOT want to have the reply forwarded via ...
0
votes
1
answer
106
views
Pardot general user
I can't find where in Pardot to define the "General user" email address. It has been setup to a certain email address, but need to change it.
I see that the "general user email address&...
0
votes
1
answer
242
views
Not able to send JSON payload request to API end point using HTTPPOST2 ampscript
This is the RMM functionality we have implemented to capture customers response to our Marketing email and send that customer's response to an external API endpoint.
We are trying to send Json payload ...
- 39
0
votes
1
answer
545
views
Salesforce Marketing Cloud Reply Mail Management Not Working for Internal Users (Azure)
We've discovered that our Reply Mail Management is failing for internal email addresses.
It works perfectly fine for external users but not internal users.
We're using Exchange/Office 365 on Azure for ...
0
votes
0
answers
92
views
RMM - Only certain email address can reply to the email sender
I have set up an RMM feature and it was working at the stage of sending emails to the test recipients.
However, when I tried to reply to the recipients, only a few email addresses reached the ...
0
votes
1
answer
497
views
Delegated domain and RMM
So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error.
Questions:
I believe it's the MX records that haven't been ...
0
votes
0
answers
91
views
Prevent Manual Unsub request to be processed by RMM for transactional sends using custom reply mail management in sender profile
Our client wants to ensure that customer cannot unsub from a Transactional email while they can for Commercial Sends. We have "Unsub Manual Request" marked as yes in RMM settings.
When i go ...
0
votes
1
answer
266
views
Lists of Keywords for RMM
I am implementing Reply Mail Management and I am not able to create custom keywords under the 'Reply Mail Management' section. In my account, the 'Keywords Lists' do not appear.
I have the Enterprise ...
- 21
1
vote
1
answer
239
views
Create Dynamic Sender profile based on any filtered data extension with common logo field (sync)
My goal is to create a Dynamic Sender profile based on any filter data extension (from sync) that would have the same "logo" field to determine the from name and from email. With this being ...
- 51
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1
answer
281
views
Auto replies are not being forwarded to the inbox configured in RMM
I have configured the RMM like this:
The normal replies are coming to the configured inbox in the custom RMM but the auto replies/Out of box replies are forwared to the inbox in the sender profile we ...
3
votes
0
answers
353
views
Handling email forwards for Reply Mail Management within Marketing Cloud
We have a specific use case where we are facing a challenge with campaign email forwarding.
We are trying to capture email replies inside sfmc. Let's say a campaign email goes out to a customer from ...
- 31
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0
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976
views
Custom reply to Adress not working properly in Pardot?
In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply )
But When we test, we always get a reply in the sender email ...
- 154
1
vote
1
answer
862
views
Marketing Cloud - Sender profiles and replies using SAP sub domain
Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
- 11
0
votes
1
answer
848
views
RMM Save to Data Extension
Can we set up a script in RMM to save email responses into a data extension? My original idea was to set up an inbox parse content and then ship it to an SFTP, but, that is less than ideal if there is ...
- 491
1
vote
1
answer
791
views
RMM configuration with SAP, dynamic Sender Profiles and Email to Case?
For our SFMC configuration we are using multiple Sender Profiles which should allow for the customers to reply, and have all their replies result in a case created in SF. One of the Sender Profiles is ...
- 167
0
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1
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262
views
SFMC RMM: Using AmpScript in User Specified Information
The Sendable DE I am using to send emails has fields ReplyToName and ReplyToEmailAddress to which a reply to that email should go to. These two data elements may be different for each email sent.
I ...
1
vote
0
answers
232
views
Attachments and Cc details sent to "reply to" email id not showing up
When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
1
vote
1
answer
1k
views
Issue using reply mail management (MC) and email to case (SC)
We use both RMM (MC) and email2case (SC), only we experience an issue.
When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
- 81
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0
answers
830
views
Marketing Cloud RMM not honoring direct forwards
we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
- 21
1
vote
0
answers
1k
views
Reply Mail Management issue
We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
- 15
1
vote
0
answers
659
views
Marketing Cloud - Reply Mail Management - Custom Setup Query
Our marketing cloud is setup to send from 3 different authenticated sub domains Eg:
My.Business_name_1.com
My.Business_name_2.com
My.Business_name_3.com
We have a custom RMM setup so that if someone ...
- 159
0
votes
1
answer
426
views
RMM setting without using the dedicated subdomain
In my experience we usually set up RMM like this:
Email Display Name: Salesforce
Reply Subdomain: e.salesforce.com
Email Reply Address: [email protected]
Routing Address for Remaining ...
0
votes
2
answers
3k
views
Marketing Cloud - Reply Mail Management
I have been asked to set up reply mail management for a BU. I am completing the fields a the top of the screen (and I have read the help article) but I dont understand what this actually means for ...
- 535
1
vote
0
answers
55
views
Answering RMM emails on SFMC [duplicate]
When customers reply to any of our promo emails or our ship confirmations, the email address that auto populates for our response looks like this: [email protected]
The reps ...
- 15
3
votes
1
answer
3k
views
Setting up a custom auto-response sender profile
I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded.
In my RMM I have disabled auto-response (as I don't want my service ...
- 4,848
3
votes
1
answer
380
views
What are my custom reply-to addresses not used in MC?
I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
- 4,848
0
votes
1
answer
2k
views
Creating a custom report to measure how many replies were sent using RMM
I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
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2
votes
1
answer
4k
views
Why are my reply-to addresses not whats displayed in RMM?
I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is [email protected].
When I send an email to myself, the reply to address ...
- 4,848