Questions tagged [reply-mail-management]
The reply-mail-management tag has no usage guidance.
22
questions
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33 views
Re-route customer replies into a Data Extension in Marketing Cloud
We currently have RMM set up which routes emails to a internal inbox, however I have been researching to determine how I can capture customer replies into a Data Extension using the below article:
...
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1answer
27 views
Marketing Cloud - Sender profiles and replies using SAP sub domain
Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
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7 views
RMM, receiving sends directly to a SAP domain email
We're trying to work out an issues with RMM and SAP and was hoping someone knew how it was meant to work when an email is sent to an address in the SAP domain.
SAP is setup with domain: e.client.com
...
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0answers
9 views
RMM with Triggered Send Issue
We had replies captured through RMM and a sender profile, let's say: SP, perfectly and replies from A were getting to a user B. However, when we introduced Triggered Emails and check marked "...
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17 views
Forward email replies to a personal email address
We are sending emails to our subscribers, and we want to receive their replies to a personal email address so we can handle them.
The RMM is already set, we tried to fill in the Custom RMM in the ...
0
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1answer
63 views
RMM Save to Data Extension
Can we set up a script in RMM to save email responses into a data extension? My original idea was to set up an inbox parse content and then ship it to an SFTP, but, that is less than ideal if there is ...
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20 views
Unable to Capture RMM_ReplyBodyText personalized string in Triggered Send Data Extension
I am trying to capture various RMM personalized string in triggered Send data extension when Forward using triggered send is enabled in Custom Reply Mail Management Settings of Sender Profile.
I can ...
1
vote
1answer
82 views
RMM configuration with SAP, dynamic Sender Profiles and Email to Case?
For our SFMC configuration we are using multiple Sender Profiles which should allow for the customers to reply, and have all their replies result in a case created in SF. One of the Sender Profiles is ...
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1answer
38 views
SFMC RMM: Using AmpScript in User Specified Information
The Sendable DE I am using to send emails has fields ReplyToName and ReplyToEmailAddress to which a reply to that email should go to. These two data elements may be different for each email sent.
I ...
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37 views
Reply, Reply All & Forward Quick Action
is it possible to use Reply, Reply All & Forward (this Quick Actions are on "EmailMessages") - Quick Actions on a custom Lightning Web Component?
For example it is possible to use the ...
1
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0answers
28 views
Attachments and Cc details sent to “reply to” email id not showing up
When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
1
vote
1answer
157 views
Issue using reply mail management (MC) and email to case (SC)
We use both RMM (MC) and email2case (SC), only we experience an issue.
When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
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133 views
Marketing Cloud RMM not honoring direct forwards
we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
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0answers
148 views
Reply Mail Management issue
We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
1
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0answers
211 views
Marketing Cloud - Reply Mail Management - Custom Setup Query
Our marketing cloud is setup to send from 3 different authenticated sub domains Eg:
My.Business_name_1.com
My.Business_name_2.com
My.Business_name_3.com
We have a custom RMM setup so that if someone ...
0
votes
1answer
93 views
RMM setting without using the dedicated subdomain
In my experience we usually set up RMM like this:
Email Display Name: Salesforce
Reply Subdomain: e.salesforce.com
Email Reply Address: noreply@e.salesforce.com
Routing Address for Remaining ...
0
votes
1answer
891 views
Marketing Cloud - Reply Mail Management
I have been asked to set up reply mail management for a BU. I am completing the fields a the top of the screen (and I have read the help article) but I dont understand what this actually means for ...
1
vote
0answers
47 views
Answering RMM emails on SFMC [duplicate]
When customers reply to any of our promo emails or our ship confirmations, the email address that auto populates for our response looks like this: blablabla.hotmail.com@companyname.com
The reps ...
2
votes
1answer
492 views
Setting up a custom auto-response sender profile
I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded.
In my RMM I have disabled auto-response (as I don't want my service ...
3
votes
1answer
156 views
What are my custom reply-to addresses not used in MC?
I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
0
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1answer
740 views
Creating a custom report to measure how many replies were sent using RMM
I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
2
votes
1answer
2k views
Why are my reply-to addresses not whats displayed in RMM?
I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is reply@mailer.domain.com.
When I send an email to myself, the reply to address ...
