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Questions tagged [reply-mail-management]

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Can we use same reply address in marketo and salesforce marketing cloud(Reply address is example like [email protected]?)

Would like to use reply address in our RMM which marketo system is already using? can we do that? please confirm and also explain pros and cons?
Kas16's user avatar
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-2 votes
1 answer
91 views

I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain

I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain. When the client sends an email from their SAP domain lets say abc@xyz....
Shreya Kaul's user avatar
-1 votes
1 answer
218 views

For using a private domain in sender's profile in FROM, is there any need to create a mailbox?

Background: We have recently added a private domain like sub.domain.com to our SFMC account (this private domain is in addition to what we already have in SAP). One of the requirement for Salesforce ...
kl2's user avatar
  • 343
1 vote
1 answer
354 views

RMM direct replies to subdomain email adressess

We got RMM working with dynamic sender profiles. We are using the following dynamic sender profile: From Name: %%AM_Name%% (Jon Snow) From Email: %%AM_Sub_Email%% ([email protected]) Reply Name: %...
M.Crassus's user avatar
0 votes
0 answers
384 views

Retrieve subscribers who hit reply to an email

We want to update a DE when a subscriber replies to a particular email. I followed this article and added the suggested code snippet to my email. https://help.salesforce.com/s/articleView?id=000392599&...
catchingup's user avatar
1 vote
1 answer
339 views

Dynamically change the from address in sender profile (unverified)

Our customer service team receives an email notification every time the website contact form is submitted. This is now sent via Marketing Cloud's transactional messaging API. The email is 'from' a ...
Antonio De Palma's user avatar
0 votes
1 answer
726 views

SFMC - Custom reply to address

We are sending emails from: [email protected] We want to set the reply-to addres to: [email protected] We do NOT want to use RMM, and we do NOT want to have the reply forwarded via ...
PNCrawler's user avatar
0 votes
1 answer
131 views

Pardot general user

I can't find where in Pardot to define the "General user" email address. It has been setup to a certain email address, but need to change it. I see that the "general user email address&...
Bernardo Lira's user avatar
0 votes
1 answer
300 views

Not able to send JSON payload request to API end point using HTTPPOST2 ampscript

This is the RMM functionality we have implemented to capture customers response to our Marketing email and send that customer's response to an external API endpoint. We are trying to send Json payload ...
JNC's user avatar
  • 39
0 votes
1 answer
778 views

Salesforce Marketing Cloud Reply Mail Management Not Working for Internal Users (Azure)

We've discovered that our Reply Mail Management is failing for internal email addresses. It works perfectly fine for external users but not internal users. We're using Exchange/Office 365 on Azure for ...
jdblundell's user avatar
0 votes
0 answers
103 views

RMM - Only certain email address can reply to the email sender

I have set up an RMM feature and it was working at the stage of sending emails to the test recipients. However, when I tried to reply to the recipients, only a few email addresses reached the ...
Henri F. Thompson's user avatar
0 votes
1 answer
619 views

Delegated domain and RMM

So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error. Questions: I believe it's the MX records that haven't been ...
Henri F. Thompson's user avatar
0 votes
0 answers
120 views

Prevent Manual Unsub request to be processed by RMM for transactional sends using custom reply mail management in sender profile

Our client wants to ensure that customer cannot unsub from a Transactional email while they can for Commercial Sends. We have "Unsub Manual Request" marked as yes in RMM settings. When i go ...
pandorabox's user avatar
0 votes
1 answer
311 views

Lists of Keywords for RMM

I am implementing Reply Mail Management and I am not able to create custom keywords under the 'Reply Mail Management' section. In my account, the 'Keywords Lists' do not appear. I have the Enterprise ...
Gio's user avatar
  • 21
1 vote
1 answer
288 views

Create Dynamic Sender profile based on any filtered data extension with common logo field (sync)

My goal is to create a Dynamic Sender profile based on any filter data extension (from sync) that would have the same "logo" field to determine the from name and from email. With this being ...
Zach's user avatar
  • 51
0 votes
1 answer
342 views

Auto replies are not being forwarded to the inbox configured in RMM

I have configured the RMM like this: The normal replies are coming to the configured inbox in the custom RMM but the auto replies/Out of box replies are forwared to the inbox in the sender profile we ...
nandhini ramchandran's user avatar
3 votes
0 answers
405 views

Handling email forwards for Reply Mail Management within Marketing Cloud

We have a specific use case where we are facing a challenge with campaign email forwarding. We are trying to capture email replies inside sfmc. Let's say a campaign email goes out to a customer from ...
Asad Qureshi's user avatar
0 votes
0 answers
1k views

Custom reply to Adress not working properly in Pardot?

In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply ) But When we test, we always get a reply in the sender email ...
TaouBen's user avatar
  • 154
1 vote
1 answer
965 views

Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
Lilia's user avatar
  • 11
0 votes
1 answer
993 views

RMM Save to Data Extension

Can we set up a script in RMM to save email responses into a data extension? My original idea was to set up an inbox parse content and then ship it to an SFTP, but, that is less than ideal if there is ...
Nate Harris's user avatar
1 vote
1 answer
876 views

RMM configuration with SAP, dynamic Sender Profiles and Email to Case?

For our SFMC configuration we are using multiple Sender Profiles which should allow for the customers to reply, and have all their replies result in a case created in SF. One of the Sender Profiles is ...
bst's user avatar
  • 167
0 votes
1 answer
282 views

SFMC RMM: Using AmpScript in User Specified Information

The Sendable DE I am using to send emails has fields ReplyToName and ReplyToEmailAddress to which a reply to that email should go to. These two data elements may be different for each email sent. I ...
Santosh P's user avatar
1 vote
1 answer
294 views

Attachments and Cc details sent to "reply to" email id not showing up

When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
Rohan Kulkarni's user avatar
1 vote
2 answers
1k views

Issue using reply mail management (MC) and email to case (SC)

We use both RMM (MC) and email2case (SC), only we experience an issue. When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
Klaas Faze's user avatar
0 votes
0 answers
1k views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
Emil Vuchkov's user avatar
1 vote
0 answers
1k views

Reply Mail Management issue

We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
Bryce Mi's user avatar
1 vote
0 answers
713 views

Marketing Cloud - Reply Mail Management - Custom Setup Query

Our marketing cloud is setup to send from 3 different authenticated sub domains Eg: My.Business_name_1.com My.Business_name_2.com My.Business_name_3.com We have a custom RMM setup so that if someone ...
Andyw's user avatar
  • 159
0 votes
1 answer
468 views

RMM setting without using the dedicated subdomain

In my experience we usually set up RMM like this: Email Display Name: Salesforce Reply Subdomain: e.salesforce.com Email Reply Address: [email protected] Routing Address for Remaining ...
ChameliLuthra's user avatar
0 votes
2 answers
3k views

Marketing Cloud - Reply Mail Management

I have been asked to set up reply mail management for a BU. I am completing the fields a the top of the screen (and I have read the help article) but I dont understand what this actually means for ...
user48743's user avatar
  • 545
1 vote
0 answers
55 views

Answering RMM emails on SFMC [duplicate]

When customers reply to any of our promo emails or our ship confirmations, the email address that auto populates for our response looks like this: [email protected] The reps ...
Alan's user avatar
  • 15
3 votes
1 answer
3k views

Setting up a custom auto-response sender profile

I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded. In my RMM I have disabled auto-response (as I don't want my service ...
Deployment Failure's user avatar
3 votes
1 answer
431 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
Deployment Failure's user avatar
0 votes
1 answer
2k views

Creating a custom report to measure how many replies were sent using RMM

I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
Juraj Resko's user avatar
2 votes
1 answer
4k views

Why are my reply-to addresses not whats displayed in RMM?

I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is [email protected]. When I send an email to myself, the reply to address ...
Deployment Failure's user avatar