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Questions tagged [reply-mail-management]

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RMM - Only certain email address can reply to the email sender

I have set up an RMM feature and it was working at the stage of sending emails to the test recipients. However, when I tried to reply to the recipients, only a few email addresses reached the ...
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Delegated domain and RMM

So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error. Questions: I believe it's the MX records that haven't been ...
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Prevent Manual Unsub request to be processed by RMM for transactional sends using custom reply mail management in sender profile

Our client wants to ensure that customer cannot unsub from a Transactional email while they can for Commercial Sends. We have "Unsub Manual Request" marked as yes in RMM settings. When i go ...
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Lists of Keywords for RMM

I am implementing Reply Mail Management and I am not able to create custom keywords under the 'Reply Mail Management' section. In my account, the 'Keywords Lists' do not appear. I have the Enterprise ...
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Create Dynamic Sender profile based on any filtered data extension with common logo field (sync)

My goal is to create a Dynamic Sender profile based on any filter data extension (from sync) that would have the same "logo" field to determine the from name and from email. With this being ...
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Auto replies are not being forwarded to the inbox configured in RMM

I have configured the RMM like this: The normal replies are coming to the configured inbox in the custom RMM but the auto replies/Out of box replies are forwared to the inbox in the sender profile we ...
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Custom Reply Mail Management and the from address in the replied message [duplicate]

I have a question about Dynamic Sender Profile and Reply Mail Management. The client has SAP and Reply Mail Management configured in Setup. I created Dynamic Sender Profile and used Ampscript also in ...
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58 views

Handling email forwards for Reply Mail Management within Marketing Cloud

We have a specific use case where we are facing a challenge with campaign email forwarding. We are trying to capture email replies inside sfmc. Let's say a campaign email goes out to a customer from ...
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Dynamically Set the Reply-To Address on Email Sends [duplicate]

I am trying to figure out how I can dynamically set the reply-to address on emails sent from Journey Builder in Marketing Cloud. Right now we have a default commercial send classification that is a ...
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272 views

Custom reply to Adress not working properly in Pardot?

In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply ) But When we test, we always get a reply in the sender email ...
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Re-route customer replies into a Data Extension in Marketing Cloud [duplicate]

We currently have RMM set up which routes emails to a internal inbox, however I have been researching to determine how I can capture customer replies into a Data Extension using the below article: ...
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Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
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RMM, receiving sends directly to a SAP domain email

We're trying to work out an issues with RMM and SAP and was hoping someone knew how it was meant to work when an email is sent to an address in the SAP domain. SAP is setup with domain: e.client.com ...
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RMM with Triggered Send Issue

We had replies captured through RMM and a sender profile, let's say: SP, perfectly and replies from A were getting to a user B. However, when we introduced Triggered Emails and check marked "...
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RMM Save to Data Extension

Can we set up a script in RMM to save email responses into a data extension? My original idea was to set up an inbox parse content and then ship it to an SFTP, but, that is less than ideal if there is ...
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1 vote
1 answer
420 views

RMM configuration with SAP, dynamic Sender Profiles and Email to Case?

For our SFMC configuration we are using multiple Sender Profiles which should allow for the customers to reply, and have all their replies result in a case created in SF. One of the Sender Profiles is ...
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SFMC RMM: Using AmpScript in User Specified Information

The Sendable DE I am using to send emails has fields ReplyToName and ReplyToEmailAddress to which a reply to that email should go to. These two data elements may be different for each email sent. I ...
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Attachments and Cc details sent to "reply to" email id not showing up

When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
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2 answers
512 views

Issue using reply mail management (MC) and email to case (SC)

We use both RMM (MC) and email2case (SC), only we experience an issue. When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
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376 views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
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494 views

Reply Mail Management issue

We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
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396 views

Marketing Cloud - Reply Mail Management - Custom Setup Query

Our marketing cloud is setup to send from 3 different authenticated sub domains Eg: My.Business_name_1.com My.Business_name_2.com My.Business_name_3.com We have a custom RMM setup so that if someone ...
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RMM setting without using the dedicated subdomain

In my experience we usually set up RMM like this: Email Display Name: Salesforce Reply Subdomain: e.salesforce.com Email Reply Address: noreply@e.salesforce.com Routing Address for Remaining ...
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1 answer
2k views

Marketing Cloud - Reply Mail Management

I have been asked to set up reply mail management for a BU. I am completing the fields a the top of the screen (and I have read the help article) but I dont understand what this actually means for ...
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Answering RMM emails on SFMC [duplicate]

When customers reply to any of our promo emails or our ship confirmations, the email address that auto populates for our response looks like this: blablabla.hotmail.com@companyname.com The reps ...
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1 answer
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Setting up a custom auto-response sender profile

I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded. In my RMM I have disabled auto-response (as I don't want my service ...
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3 votes
1 answer
231 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
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1 answer
1k views

Creating a custom report to measure how many replies were sent using RMM

I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
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2 votes
1 answer
3k views

Why are my reply-to addresses not whats displayed in RMM?

I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is reply@mailer.domain.com. When I send an email to myself, the reply to address ...
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