4

I am finding that updating the content of an email, specifically a Content Builder email, that is set as the email in a Triggered Send DOES NOT update the content of the email sent by the Triggered Send. It just sends the previous 'version' of the email with content as it was when originally added to the Triggered Send.

I have tried pausing then resuming the Triggered Send hoping that would trigger the send to update the email to no avail. I have also tried search help and documentation to no avail, though I did find instructions on how to update it should it be part of a Journey -- mine is NOT part of a Journey, its a stand alone email send.

Is there a method to update the email content within a Triggered Send, preferably via Api, that will update the email sent by the Triggered Send to match the updated email content?

Improve this question

2 Answers 2

Reset to default
3

You need to publish the changes to the triggered sends after you pause them for changes to be reflected

Improve this answer
5
  • I am using the same email already linked in the Triggered Send. Are you saying the steps would be: 1. Pause 2. Publish Changes 3. Resume? Bear in mind I am creating the Triggered Send via Api -- can I publish changes via Soap call (I'm going to mess around with some test calls to see what results I get now, but I don't know)?
    – Mike
    Commented Apr 18, 2018 at 17:39
  • Also, after pausing I do not have the option to Publish Changes via the UI using the same email already linked. I guess it does not see the definition as changed?
    – Mike
    Commented Apr 18, 2018 at 17:40
  • Apologies, I DO see the ability to Publish Changes once paused. I am going to mess around with some Soap calls to see if I might be able to mimic this behavior via Api.
    – Mike
    Commented Apr 18, 2018 at 17:42
  • 1
    Check out the link below and the property "TriggeredSendStatus" in the TriggeredSendDefinition SOAP Object. This should be what you need. developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/…
    – Gortonington
    Commented Apr 18, 2018 at 19:35
  • Update: Setting the TriggeredSendStatus to Inactive then Updating back to Active via Soap calls DOES NOT republish the triggered send allowing it to be sent with new email content in a modified email. Is there anything else that would allow me to republish via Api?
    – Mike
    Commented Apr 19, 2018 at 14:49
6

In order to republish the TriggeredSend with updated Email content via SOAP API calls, you must specify RefreshContent. I happened upon this in some generated WSDL classes -- I don't see it documented anywhere.

So the steps are (via Api):

  • Update TriggeredSendDefinition setting TriggeredSendStatus to Inactive.
  • Update TriggeredSendDefinition setting TriggeredSendStatus to Active and specifying RefreshContent as true.
Improve this answer
1
  • 1
    If anyone is looking at a similar issue with send definitions for the REST Transactional API, if you update status to 'Inactive' then update again to 'Active', this will pick up any email changes you've made.
    – Josh de Blank
    Commented Dec 9, 2020 at 1:59

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .