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Since Gmail will start requiring one-click-unsubscribe in 2024, we want to ensure compliance for our emails.

Our emails already have one List-Unsubscribe header field and one List-Unsubscribe-Post header field in the message, as required by the regulation (it seems that Marketing Cloud added them by default before email content).

The one-click unsubscribe is visible on most of our emails on Gmail, however, for some of them isn't. Emails have been built using the same template and they are sent with the same sender profile.

I've checked many resources and I know that Gmail only shows the unsubscribe link if the source of the message has accumulated sufficient trust. However, my case is different as the unsubscribe link is visible on most of our emails, and it isn't displayed on other messages of the same sender.

Any input?

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  • is send classification different?
    – EazyE
    Commented Dec 29, 2023 at 15:09
  • No, it's the same sand classification ("Default Commercial") @EazyE
    – Gio
    Commented Dec 29, 2023 at 15:12
  • I've been doing some more tests and I've noticed that the same email message shows the one-click unsubscribe link to some recipients and doesn't show it to others, so the issue doesn't seem to be related to the email code
    – Gio
    Commented Dec 29, 2023 at 15:43
  • Note that changing the subject of the email would have an impact as well. i.e. if a recipient is sent multiple emails with same subject, Gmail client may show the unsubscribe button only for the first email but not for the subsequent ones. Try changing the subject of the email in case you are testing by sending emails with same subject.
    – Zia Khan
    Commented Jan 25 at 0:41

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