Questions tagged [gmail]

This tag is for questions related to "Gmail to Salesforce" and "Gmail Buttons and Links" .

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3
votes
1answer
24 views

Google promotion tab

I am trying to get extra promotion buttons in Gmail. The Salesforce documentation says that placing this code into an email Google Promotion Tab will show some extra buttons in the promotion tab. I'm ...
0
votes
0answers
31 views

Gmail open tracking pixel is status:blocked

In every email you send from salesforce marketing cloud, you send an open.aspx (open tracking) request in the form of: Request URL: https://click.my.delegated_domain.com/open.aspx?HASH-KEY When i go ...
2
votes
1answer
36 views

Salesforce Inbox + Einstein Activity Capture - create new contact prompt disappeared

My client has been using Salesforce Inbox for a while, and now asked my to turn on EAC. Now that EAC is on, he is no longer prompted to Log the Email after sending it. Which is fine when a contact ...
0
votes
0answers
23 views

Difference between AUTOMATIC Forwarded email and MANUAL Forwarded email

I process an incoming email in apex to create a Lead. When the email is manually forwarded to my Email Service, the email reads correctly according to my code. On the other hand, when setting up the ...
0
votes
1answer
28 views

Relate an Email Thread to a Salesforce object

We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts.  Our contacts are most of the time involved in Many opportunities so a specific contact can be ...
0
votes
0answers
15 views

Moving Gmail Integration Sync from one sandbox to another

I finished setting up Gmail Integration sync in one of the sandbox and now I want to move/deploy to another sandbox. Can someone help me how to do that? Is it possible thru Change set, if so what ...
0
votes
1answer
27 views

Send email through Gmail under Administrator Profile [duplicate]

We are using Lightning Experience. We have a single user license and it has the administrator profile. We want to send emails through Gmail. We have completed the setup following these instructions ...
0
votes
0answers
26 views

Gmail integration with Salesforce (Chrome extention) problems

I have been developing a custom lightning component for Salesforce Chrome Extention. Reason: When syncing events from Google Calendar to Salesforce, I need to add custom data to the event and the ...
0
votes
1answer
205 views

Salesforce chrome extension not showing up Sandbox and Production options

There is a chrome extension to tag emails from Gmail to Salesforce records which requires logging into salesforce from Gmail. To login to sandbox, the extension's options needs to be captured to ...
0
votes
1answer
139 views

Chinese Characters Included in Subject When GMail Sends Mail Can't Be Displayed Correctly

I send a mail in javascript via GMail API. If mail subject has Chinese Characters,it cant't display correctly in GMail Inbox. And message has Chinese Characters no problem. var email = ''; email = '...
0
votes
1answer
63 views

How to automatically log G Suite (Gmail) emails to Salesforce Contacts, Leads, and Accounts?

Is there a way to automatically (without user interaction) log emails sent/received as Email records in Sales Cloud to the corresponding Contacts, Leads, and Accounts? Lightning Sync only handles ...
2
votes
1answer
135 views

Could an AMPscript content block be affecting the format of the email in Gmail?

I have an email that uses a standard responsive Marketing Cloud template, which has an image block at the top, html content block in the middle (which is all AMPscript), followed by a social follow ...
3
votes
1answer
684 views

Gmail Recipients aren't seeing company logo next to email in inbox

My company uses Salesforce Marketing Cloud to send our emails to our customers. Recently we noticed that our company logo does not appear next to our emails in the inbox of the Gmail app. From ...
2
votes
1answer
345 views

Force Apex generated events to sync with Gmail/Outlook?

When events are created with our custom UI, they get inserted via Apex. Apparently, when users have syncing set up, the syncing only occurs if the user creates the event in Salesforce1 or Lightning ...
1
vote
1answer
67 views

Activity Actions in Gmail for lightning

When i open a Contact record in salesforce LTX it give me option of New Task, Log a Call, New Event under Activity Tab as shown below. But in Lightning for Gmail when i open contact and goes to ...
0
votes
1answer
91 views

Lightning Sync with Gmail - But user is using gmail through Outlook app on PC

We have just setup Lightning sync for Gmail, and it is working well. However, some of our reps are using the Outlook application on a PC (with Gmail IMAP) and want to use the Salesforce sidebar. ...
2
votes
2answers
4k views

Email to Case (on demand) forwarding via Outlook rules

I am having trouble to forward e-mails coming into my Outlook Exchange Inbox into the Salesforce environment (creating a case). I have managed to do this in Gmail, since it's fairly easy to do so. ...
1
vote
0answers
215 views

Does Lightning for gmail work with inbox?

I configured Lightning for Gmail, I was able t get it working from mial.google.com however when I swtich to inbox.google.com I no longer see the Salesforce side panel. Is there a solution for this?