I am currently doing a Service Cloud implementation for a customer. We have just tackled the email to case needs and we would like to start testing this.
We are only facing one problem now: prevent emails being sent to customers. The sandbox we are using is currently filled with actual contact/account information. In order to allow our key users to start testing the email part we have to open up the send email. Yet this also opens up the potential risk of sending emails to real customers from the sandbox. We would like to avoid this.
I saw one option by changing all contact emails and masking them. Yet we would like to avoid this type of approach since our contacts are in sync with our external systems.
Does anybody know a different approach for this?