Questions tagged [send-email]

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Can you populate SendLog DE with a different value than the one in target DE matching field?

At send-time, data is written to the SendLog and when fields in the Sending Data Extension match the Field name of the SendLog Data Extension, that value is written in the SendLog. But in a field (&...
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Emails from flow not sent to gmail email addresses

I have a record triggered flow after update, which uses a Send Email action to send an email to the email address specified in the Account record. While it works fine when the email address is outlook ...
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40 views

Apex is not sending an email

I have a scenario where email needs to send when duplicate record is created and additional approval also required. Below are the things which i did Created an apex class to send email - Ex: ...
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1 answer
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How to use RaiseError Function twice in same email send to log error in same DE

We are using RaiseError function twice in same email send and also logging error message in DE. But it only inserts entry for second scenario how ever email code fails both scenarios but we want to ...
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42 views

Use existing publication list for a triggered send

Till now marketing team at my company had been sending out the newsletters manually using the publication list. There are over 100,000 subscribers in that list. Now we have created a triggered send ...
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Using the SOAP API, is there any way to tell if a sendEmail result has bounced?

I see in the SOAP API official documentation here that even when a success response is returned from sendEmail / SendEmailResult, an email could have bounced. I tried setting the targetObjectId per ...
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Measuring Email Send Speed

The Trailblazer "Email Send Speed Optimization" section does a fine job explaining WHAT send speed is and what to consider, but it doesn't explain HOW to measure send speed. Is the speed ...
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1 vote
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Send an email using "Flow Core Action: Send Email" to a Public group and a email id field from formula

We have an Object XYZ which is related to standard Case object. It is a child object and has Lookup to Case. Whenever a record of this child object XYZ is created we want to send an email to below ...
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Check the Subscriber Consent Before sending an Email

When any Email Campaign is send from the Marketing cloud, I want to check the latest Subscriber Consent for Email_Optin from the Master_lead DE which is Sync with CRM. If the Email_Optin is not true ...
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Unable to find email attachment and email template icon at the botton of email tab from case feeds

I have created a quick action to send email. I have added that to my case feeds. On click of email action from case feeds I am not able to find email attachment and email template icons at the bottom. ...
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Custom reply to Adress not working properly in Pardot?

In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply ) But When we test, we always get a reply in the sender email ...
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Is there an email send limit for Marketing Cloud? [closed]

my company has Salesforce Sales Cloud installed, which has a current limit of 5000 List Emails per day. We're evaluating to install the Marketing Cloud too, but we want to know if there is a similar ...
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(How) can I create an email template which digests multiple instances of an SObject?

Let's say I have a custom SObject MyObject__c with a custom text field Message__c. Periodically, I want to send out an email which will collect all instances of MyObject__c which have the same value ...
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1 vote
1 answer
160 views

How to incorporate styling into Messaging.sendEmail()

Is it possible to include a style tag, either within the head tag or onto the style attribute of the body tag, send it with Messaging.sendEmail(), and have it actually send it with that styling? I've ...
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1 answer
135 views

Can we have more than 1 Sendlog DE for one of the triggered send email only?

We have a SendLog DE to which the data gets logged for all of the emails (triggered + user initiated). But I wish to create another sendlog DE only for one of the triggered send. Is it possible to ...
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1 answer
58 views

Data Extension Caching - Ampscript personalisation storing test email addresses

Using AMPscript in one on my email campaigns, I'm pulling data together (from a DE) based on if a family/ single person share the same Policy Number. I then pull their SubscriberKey (ID), Relationship ...
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2 answers
186 views

Does Salesforce limit outbound email to community users?

Say you have a community with 100,000 users. Can an internal Salesforce user send email to all community users on the same day? According to the below link, you may do so. I just need to confirm that ...
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How to check multiple fields for NULL values in a lookup for exclusion script?

I am trying to prevent a send for records with null values in multiple fields. I know how to apply exclusion for a single field: EMPTY(LOOKUP("DE", "FirstName","EmailAddress&...
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2 votes
1 answer
794 views

Messaging.sendEmail not sending emails for non-admin profile in sandbox

In a partial sandbox I am calling Messaging.sendEmail through an @InvocableMethod through a Flow, and emails are not going out for a non-admin profile. There are no errors anywhere and even debugging ...
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185 views

How to avoid hardcoding the URL in Apex class

I wrote this code looking at references and documentation. However, I want to prevent hardcoding of the URl . Also, the email that I receive goes to my company's junk mail box. What best practice can ...
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0 votes
1 answer
59 views

How does Marketing Cloud batch up a DE for sending?

I am setting up a seed list for use in Marketing Cloud and the advice from the vendor is to try and randomly disperse the seed list emails throughout your sending DE, rather than tacking it on as an ...
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2 votes
3 answers
95 views

Salesforce DEs are not visible in Automation Studio when configuring an Email Send

Does anyone know what happened to Salesforce Data Extensions in Automation Studio Email Sends? We can't find it... I've looked at a few client accounts and it seems to have disappeared? For existing ...
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1 answer
57 views

Re-targeting Users That Clicked a Link In An Email

I'm currently trying to create a list of contacts that have clicked a specific link within an email so that I can retarget them with another email. My issue is that when I go onto the click activity -&...
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1 vote
0 answers
89 views

Marketing Cloud Email not sending to expected recipients

I'm really new to SFMC and I am struggling to understand something. I moved over 500000 subscribers into a Data Extension using Email|Interactions|Import from a Salesforce report. I then scheduled an ...
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1 vote
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Is there a way to launch a standard Salesforce Send Email User Interface from LWC or Aura or VF?

Is there a way to launch a standard Salesforce Send Email User Interface from LWC or Aura or VF? I need to build an LWC component with an option to launch a standard Salesforce Send Email User ...
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0 answers
26 views

Automation Studio send a lower amount of emails

I have a question, does anyone know why when an email is send with Automation Studio the amount of emails send are lower that expected? For example, I need to send 20,000 emails, I have a DE with ...
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0 votes
2 answers
247 views

Send a test without being Subscriber

If I have a DE and is properly linked using SubscriberKey, when try to send a test, it says success but is not sent. So there's no way to create a test if I have not added manually this email as an ...
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0 votes
0 answers
232 views

Unknown exception in SendMail method: List index out of bounds

I am facing the current error with the Messaging.sendEmail method: Error Occurred: An Apex error occurred: System.EmailException: SendEmail failed. First exception on row 0; first error: ...
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0 votes
1 answer
380 views

Send through office 365 account in salesforce

Today suddenly one of our users is seeing this message in salesforce while sending emails. Earlier it was working fine and he used to send email using office 365. Our other users are not seeing this ...
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3 votes
0 answers
989 views

Cannot see 'Send Email' button in Activity History in a Lightning

In my custom object I have added Activity History as a related list and I see "Log a call" and "View all" button but I don't see the button "Send email". Here is what I ...
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1 vote
0 answers
39 views

DML Exception on send Email quick action

I am trying to send an email using existing default send Email quick action and once I hit the send button it prompts following error. "Upsert failed. First exception on row 0; first error: ...
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1 vote
0 answers
124 views

Limit from Address for Email Action

Currently, in my Email Send Action, I have more than 30 options in the dropdown to select from Address. This is frustrating for our user who needs to scroll through all lists. I want to limit this ...
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0 votes
1 answer
128 views

What happens when Send Throttling a Journey and the DE is overwritten before the original audience is completely sent?

Say we have a list of 100,000 records and for deliverability sake we throttle the send to 10,000 records a day... this would take 10 days for the email to deploy, which is fine. However, on day 7 a ...
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0 votes
1 answer
219 views

How do I automatically send an email every time a person fills out a form in Marketing Cloud?

I have the following problem. I created a landing page using the standard Cloud Capture data extension because it was the only way to get the form to send data to the extension. But I needed an email ...
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0 answers
51 views

How to send an email to a specific audience inside a journey builder

I need to create a journey builder where a salesforce data (quote lookup contact) inject the JB when entry criterias are satisfied and then an email is to be send to a fixed specific audience (5 ...
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1 answer
2k views

Data Extension - Define Send Relationship [closed]

i'm creating a sendable data extension for creating a journey for sending order confirmation to clients and the primary key of this DE is the OrderID. Is it correct if I select as Send relationship ...
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1 vote
0 answers
2k views

SendEmail failed. First exception on row 0; first error: INVALID_CROSS_REFERENCE_KEY

I have custom LWC page as Public Site, In my Page i will be collecting the Name and Email address, On clicking send will insert the data in Custom Object and will send an Email to an given Email ...
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1 vote
1 answer
715 views

Marketing Cloud Connect Trailhead and Simple Test

I have got a bit fed up of waiting for partners to reply so are setting up Marketing Cloud by myself (Yay!). Anyway it was all going really well, we have had the domain configured, followed a few ...
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0 votes
1 answer
189 views

Send One-to-One emails with dynamic content by using Marketing Cloud API

Is it possible to send emails using Marketing Cloud API from Apex. The complete email will be dynamic with senderemail, recipientemail, body, subject being passed in API call and the API should just ...
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0 votes
1 answer
371 views

Why is the Default Commercial and Default Transactional HTML Footer are not showing the same code when doing Preview and Test?

We created a custom HTML Footer, we inserted it in the Account Settings, and selected the "Custom" as the HTML Footer. Now when I do preview and test, Default Commercial is showing the Custom HTML, ...
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0 votes
1 answer
213 views

Trigger Compare Old and New AccountOwner of a Contact

I am having trouble comparing the old and new owner of the Account associated with the contact to achieve #6 of the requirement. Can someone please suggest how I satisfy condition #6 in the logic. ...
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0 votes
1 answer
552 views

getting error while using SendEmail in batch class

I'm trying to send email to list of users using batch class, but its throwing below error for few records. Error: System.EmailException: SendEmail failed. First exception on row 0; first error: ...
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1 vote
0 answers
39 views

is there a lightning experience version of the send email page?

We have some url link buttons on a few pages that go to the Send Email page in classic that loads an email template, allows for editing, and then sends. This is all OOTB functionality (other than the ...
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1 vote
1 answer
319 views

Apex Test Class : Send Email Error

Requirement: Send an Email alert using a custom lightning component for selected records under few circumstances(Business logic) for which Messaging.sendEmail was used. Functionality working ...
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0 answers
156 views

Run Process Builder action Check based on nested conditions

During Email to Case process, I built a process builder which runs on the email message objects and checks for multiple conditions before executing actions Here's a scenario: (If it is ...
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1 vote
0 answers
175 views

Run send log data extension

I want to log the sends (Triggered send & mass send). Therefore I created a DE by using the SendLog Template. But the DE is still empty. We are using "Retain Send Log Data" on every single send. ...
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0 answers
154 views

Customers not receiving emails with attachments

We just implemented Email-to-Case and we are facing this issue in our Salesforce Production environment. When agents are replying to customers with email attachments, they emails are not being ...
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3 votes
1 answer
165 views

Send emails using Salesforce Reports based on Custom Object

I want to send emails using a Salesforce Report which is based on Custom Report. I have created an AMP Script Code in order to fill some fields but I don't receive the email. This is the code: %%[ ...
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0 votes
2 answers
2k views

AMPscript Test Send Error

New to this so ELI5 please. I'm trying to test an email with the following script but the test email never arrives to inbox (while selecting a test Data Extension). %%[ SET @Phone = '123456789' SET ...
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  • 3
0 votes
1 answer
168 views

Image disappear when the email is sent

I have this code that includes the picture of a product. <!--[if mso | IE]><td style=vertical-align:middle;width:150px><![endif]--> <div class="mj-column-per-25 outlook-group-fix"...
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