Questions tagged [send-email]

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31 views

Check the Subscriber Consent Before sending an Email

When any Email Campaign is send from the Marketing cloud, I want to check the latest Subscriber Consent for Email_Optin from the Master_lead DE which is Sync with CRM. If the Email_Optin is not true ...
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10 views

Unable to find email attachment and email template icon at the botton of email tab from case feeds

I have created a quick action to send email. I have added that to my case feeds. On click of email action from case feeds I am not able to find email attachment and email template icons at the bottom. ...
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62 views

Custom reply to Adress not working properly in Pardot?

In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply ) But When we test, we always get a reply in the sender email ...
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1answer
110 views

Is there an email send limit for Marketing Cloud? [closed]

my company has Salesforce Sales Cloud installed, which has a current limit of 5000 List Emails per day. We're evaluating to install the Marketing Cloud too, but we want to know if there is a similar ...
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1answer
27 views

(How) can I create an email template which digests multiple instances of an SObject?

Let's say I have a custom SObject MyObject__c with a custom text field Message__c. Periodically, I want to send out an email which will collect all instances of MyObject__c which have the same value ...
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1answer
53 views

How to incorporate styling into Messaging.sendEmail()

Is it possible to include a style tag, either within the head tag or onto the style attribute of the body tag, send it with Messaging.sendEmail(), and have it actually send it with that styling? I've ...
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1answer
35 views

Can we have more than 1 Sendlog DE for one of the triggered send email only?

We have a SendLog DE to which the data gets logged for all of the emails (triggered + user initiated). But I wish to create another sendlog DE only for one of the triggered send. Is it possible to ...
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1answer
32 views

Data Extension Caching - Ampscript personalisation storing test email addresses

Using AMPscript in one on my email campaigns, I'm pulling data together (from a DE) based on if a family/ single person share the same Policy Number. I then pull their SubscriberKey (ID), Relationship ...
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2answers
60 views

Does Salesforce limit outbound email to community users?

Say you have a community with 100,000 users. Can an internal Salesforce user send email to all community users on the same day? According to the below link, you may do so. I just need to confirm that ...
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1answer
29 views

How to check multiple fields for NULL values in a lookup for exclusion script?

I am trying to prevent a send for records with null values in multiple fields. I know how to apply exclusion for a single field: EMPTY(LOOKUP("DE", "FirstName","EmailAddress&...
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1answer
281 views

Messaging.sendEmail not sending emails for non-admin profile in sandbox

In a partial sandbox I am calling Messaging.sendEmail through an @InvocableMethod through a Flow, and emails are not going out for a non-admin profile. There are no errors anywhere and even debugging ...
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0answers
92 views

How to avoid hardcoding the URL in Apex class

I wrote this code looking at references and documentation. However, I want to prevent hardcoding of the URl . Also, the email that I receive goes to my company's junk mail box. What best practice can ...
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18 views

Sending Email to additional email address on person account [duplicate]

I am working for a telco client and I have an interesting use case where I need some help. We have a person account enabled in Salesforce which will be used to send a communication on the closure of a ...
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0answers
38 views

Dynamic Field from Account in Email Template Subject using APEX?

I have a service in which we send a new updated Account to an external System, and then we generate a pdf for sending to user email. The process is okay, but they problem is that, when created and the ...
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1answer
29 views

How does Marketing Cloud batch up a DE for sending?

I am setting up a seed list for use in Marketing Cloud and the advice from the vendor is to try and randomly disperse the seed list emails throughout your sending DE, rather than tacking it on as an ...
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18 views

How I can to see sended emails by Salesforce Marketing Cloud API?

How I can to see sended emails by Salesforce Marketing Cloud API? We have a system that make send emails by a API of our Salesfoece Marketing Cloud. How can do to see the sends email make by this ...
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0answers
33 views

Marketing Cloud Capture responses at contact level

Is there a way to capture responses at Contact Level into Salesforce CRM? For example, i send an e-mail to a report with the use of Salesforce Marketing Cloud Connect and one customer replies back to ...
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3answers
40 views

Salesforce DEs are not visible in Automation Studio when configuring an Email Send

Does anyone know what happened to Salesforce Data Extensions in Automation Studio Email Sends? We can't find it... I've looked at a few client accounts and it seems to have disappeared? For existing ...
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1answer
27 views

Re-targeting Users That Clicked a Link In An Email

I'm currently trying to create a list of contacts that have clicked a specific link within an email so that I can retarget them with another email. My issue is that when I go onto the click activity -&...
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0answers
50 views

Marketing Cloud Email not sending to expected recipients

I'm really new to SFMC and I am struggling to understand something. I moved over 500000 subscribers into a Data Extension using Email|Interactions|Import from a Salesforce report. I then scheduled an ...
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0answers
18 views

Is there a way to launch a standard Salesforce Send Email User Interface from LWC or Aura or VF?

Is there a way to launch a standard Salesforce Send Email User Interface from LWC or Aura or VF? I need to build an LWC component with an option to launch a standard Salesforce Send Email User ...
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0answers
24 views

Automation Studio send a lower amount of emails

I have a question, does anyone know why when an email is send with Automation Studio the amount of emails send are lower that expected? For example, I need to send 20,000 emails, I have a DE with ...
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2answers
95 views

Send a test without being Subscriber

If I have a DE and is properly linked using SubscriberKey, when try to send a test, it says success but is not sent. So there's no way to create a test if I have not added manually this email as an ...
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0answers
128 views

Unknown exception in SendMail method: List index out of bounds

I am facing the current error with the Messaging.sendEmail method: Error Occurred: An Apex error occurred: System.EmailException: SendEmail failed. First exception on row 0; first error: ...
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1answer
251 views

Send through office 365 account in salesforce

Today suddenly one of our users is seeing this message in salesforce while sending emails. Earlier it was working fine and he used to send email using office 365. Our other users are not seeing this ...
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0answers
525 views

Cannot see 'Send Email' button in Activity History in a Lightning

In my custom object I have added Activity History as a related list and I see "Log a call" and "View all" button but I don't see the button "Send email". Here is what I ...
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0answers
30 views

DML Exception on send Email quick action

I am trying to send an email using existing default send Email quick action and once I hit the send button it prompts following error. "Upsert failed. First exception on row 0; first error: ...
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0answers
82 views

Limit from Address for Email Action

Currently, in my Email Send Action, I have more than 30 options in the dropdown to select from Address. This is frustrating for our user who needs to scroll through all lists. I want to limit this ...
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1answer
81 views

What happens when Send Throttling a Journey and the DE is overwritten before the original audience is completely sent?

Say we have a list of 100,000 records and for deliverability sake we throttle the send to 10,000 records a day... this would take 10 days for the email to deploy, which is fine. However, on day 7 a ...
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1answer
127 views

How do I automatically send an email every time a person fills out a form in Marketing Cloud?

I have the following problem. I created a landing page using the standard Cloud Capture data extension because it was the only way to get the form to send data to the extension. But I needed an email ...
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0answers
42 views

How to send an email to a specific audience inside a journey builder

I need to create a journey builder where a salesforce data (quote lookup contact) inject the JB when entry criterias are satisfied and then an email is to be send to a fixed specific audience (5 ...
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1answer
1k views

Data Extension - Define Send Relationship [closed]

i'm creating a sendable data extension for creating a journey for sending order confirmation to clients and the primary key of this DE is the OrderID. Is it correct if I select as Send relationship ...
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1answer
1k views

SendEmail failed. First exception on row 0; first error: INVALID_CROSS_REFERENCE_KEY

I have custom LWC page as Public Site, In my Page i will be collecting the Name and Email address, On clicking send will insert the data in Custom Object and will send an Email to an given Email ...
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1answer
414 views

Marketing Cloud Connect Trailhead and Simple Test

I have got a bit fed up of waiting for partners to reply so are setting up Marketing Cloud by myself (Yay!). Anyway it was all going really well, we have had the domain configured, followed a few ...
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1answer
155 views

Send One-to-One emails with dynamic content by using Marketing Cloud API

Is it possible to send emails using Marketing Cloud API from Apex. The complete email will be dynamic with senderemail, recipientemail, body, subject being passed in API call and the API should just ...
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1answer
229 views

Why is the Default Commercial and Default Transactional HTML Footer are not showing the same code when doing Preview and Test?

We created a custom HTML Footer, we inserted it in the Account Settings, and selected the "Custom" as the HTML Footer. Now when I do preview and test, Default Commercial is showing the Custom HTML, ...
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1answer
136 views

Trigger Compare Old and New AccountOwner of a Contact

I am having trouble comparing the old and new owner of the Account associated with the contact to achieve #6 of the requirement. Can someone please suggest how I satisfy condition #6 in the logic. ...
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1answer
363 views

getting error while using SendEmail in batch class

I'm trying to send email to list of users using batch class, but its throwing below error for few records. Error: System.EmailException: SendEmail failed. First exception on row 0; first error: ...
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0answers
36 views

is there a lightning experience version of the send email page?

We have some url link buttons on a few pages that go to the Send Email page in classic that loads an email template, allows for editing, and then sends. This is all OOTB functionality (other than the ...
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1answer
209 views

Apex Test Class : Send Email Error

Requirement: Send an Email alert using a custom lightning component for selected records under few circumstances(Business logic) for which Messaging.sendEmail was used. Functionality working ...
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0answers
144 views

Run Process Builder action Check based on nested conditions

During Email to Case process, I built a process builder which runs on the email message objects and checks for multiple conditions before executing actions Here's a scenario: (If it is ...
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0answers
140 views

Run send log data extension

I want to log the sends (Triggered send & mass send). Therefore I created a DE by using the SendLog Template. But the DE is still empty. We are using "Retain Send Log Data" on every single send. ...
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0answers
117 views

Customers not receiving emails with attachments

We just implemented Email-to-Case and we are facing this issue in our Salesforce Production environment. When agents are replying to customers with email attachments, they emails are not being ...
3
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1answer
125 views

Send emails using Salesforce Reports based on Custom Object

I want to send emails using a Salesforce Report which is based on Custom Report. I have created an AMP Script Code in order to fill some fields but I don't receive the email. This is the code: %%[ ...
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2answers
1k views

AMPscript Test Send Error

New to this so ELI5 please. I'm trying to test an email with the following script but the test email never arrives to inbox (while selecting a test Data Extension). %%[ SET @Phone = '123456789' SET ...
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1answer
113 views

Image disappear when the email is sent

I have this code that includes the picture of a product. <!--[if mso | IE]><td style=vertical-align:middle;width:150px><![endif]--> <div class="mj-column-per-25 outlook-group-fix"...
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1answer
1k views

Is there a way to specify Journey Builder Email Sends to occur only during a designated timeframe (i.e. Business Hours)?

Similar to the Send-Throttling "Delivery Window" setting, is there some way to achieve only sending emails during a specific timeframe throughout the day when an Email Activity is used in Journey ...
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1answer
188 views

Dynamic Sender profile is Not Working

I know it's a popular issue and I have referred to existing discussions, but nothing helped :( I am trying to create a dynamic sender profile to send emails from different from names based on ...
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0answers
66 views

Email not sent from Partial Sandbox using Batch

I have a simple batch job that is used to send a notification email. I'm testing in a partial sandbox, but the email is not coming thru. Here is what I've checked: I verified that deliverability is ...
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2answers
591 views

Transactional/Commercial classification - Custom Unsubscribe page/link

According to the SFMC knowledge base, the main difference between Transactional and Commercial emails in SFMC: " For commercial messages, we check for the presence of an unsubscribe link. [...] For ...