I have an Experience site for Guest users that uses the OOTB Customer Service template

The site has the usual suspects of pages:

  • Home
  • Contact Support

I added a new Page DataCollect that includes a Screen Flow that I deep link to in outbound emails. On this new page, I do not want the Search box to appear. How do I make this Search box disappear?

There are a variety of answers/posts like this blog suggesting I use CSS selectors and display:none but this might have been true in 2015, but surely can't be true now.

I also read about developing custom themes (see Trailhead) but this looks way too complicated for this simple requirement.

is there a point-and-click config solution?

1 Answer 1


The answer is pretty straightforward, you just have to know where to look

This help article provides the solution

In Builder ..

  • Settings | Theme | Configure
    • New Theme Layout call it Default wo Search and associate it to the Customer Service Template
    • Click the Gear icon next the the template name for your new theme layout
    • Check the box Hide the header region and navigation (you don't have the option to change the picklist value for Search Component to None)

enter image description here

  • Going back to Builder, choose the page you want to not have the Search Box and
    • click ... Page Actions | Page Settings | Properties, then
    • check Override the default theme layout for this page and assign the Default wo Search theme you created in the previous step.

enter image description here

Of course this is a pretty blunt instrument as it removes all elements of the header from the template, including any custom navigation you have but for the OOTB Customer Service template, an effective technique

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