Remove Global Search from selected pages of Customer Service Experience Template

Question

I have an Experience site for Guest users that uses the OOTB Customer Service template

The site has the usual suspects of pages:

• Home
• Contact Support

I added a new Page DataCollect that includes a Screen Flow that I deep link to in outbound emails. On this new page, I do not want the Search box to appear. How do I make this Search box disappear?

There are a variety of answers/posts like this blog suggesting I use CSS selectors and display:none but this might have been true in 2015, but surely can't be true now.

I also read about developing custom themes (see Trailhead) but this looks way too complicated for this simple requirement.

is there a point-and-click config solution?

Answer 1

The answer is pretty straightforward, you just have to know where to look

This help article provides the solution

In Builder ..

• Settings | Theme | Configure
  • New Theme Layout call it Default wo Search and associate it to the Customer Service Template
  • Click the Gear icon next the the template name for your new theme layout
  • Check the box Hide the header region and navigation (you don't have the option to change the picklist value for Search Component to None)

• Going back to Builder, choose the page you want to not have the Search Box and
  • click ... Page Actions | Page Settings | Properties, then
  • check Override the default theme layout for this page and assign the Default wo Search theme you created in the previous step.

Of course this is a pretty blunt instrument as it removes all elements of the header from the template, including any custom navigation you have but for the OOTB Customer Service template, an effective technique