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The Disconnect Account button governing the connection with Sales is currently not performing the disconnect when used in Google Chrome. This was tested by two different users on different machines.

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Posting this as a Q&A-style post since some users are bound to encounter this until Salesforce fixes this.

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2 Answers 2

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Salesforce functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs.

As of Chrome version 92, customers may experience issues when working across the Salesforce platform. This impact may appear with buttons that were previously functioning as expected, visualforce pages/components, or other content not performing as expected. In the Chrome developer console logs impacted users will see the following error:

A different origin subframe tried to create a JavaScript dialog. This is no longer allowed and was blocked. See https://www.chromestatus.com/feature/5148698084376576 for more details.

Repro

  1. Launch Chrome 92 and sign into Salesforce
  2. Go to Setup > Users > Users
  3. Select the Action checkbox and then click Reset Password(s)

Expected Result: User is presented with a confirmation dialog to reset the password Actual Result: In Chrome 92 there is no response or dialog when clicking the Reset Password(s) button

Workaround

  1. Impacted users can use an alternate supported browser such as Firefox or Safari

  2. Chrome 92 users can workaround this issue by adding the following flag to your Google Chrome Shortcut: --disable-features="SuppressDifferentOriginSubframeJSDialogs"

Please check this Known Issue.

https://trailblazer.salesforce.com/issues_view?id=a1p4V000002BRMX

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The Console of the Developer Tools inside Google Chrome tell us this:

enter image description here

This means that the script running inside of an iframe that contains this button is getting blocked by Chrome as described in this article. When you click this button, two alerts should be displayed, but now those alerts are blocked and the rest of the script (that would disconnect this business unit) is not executed.

To work around this, you need to disconnect in a browser different than Chrome.

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