Am trying to create a public group in salesforce , when am adding the all customer portal user into one group, and then i saved it , after when i click on view users in the group which i have created just now , am not able to find the customer user in these group ,
Note : all these customer user use license type "Customer Community Login"
I think this will help you..
Limitations
• You can’t include high-volume community users in: ◊ Personal groups or public groups.
◊ Sharing rules.
• High-volume community users can’t manually share records they own or have access to.
• You can’t transfer cases from non-high-volume community users to high-volume community users.
• High-volume community users can’t own accounts.
• You can’t add case teams to cases owned by high-volume community users.
Setting Up Your First Community Granting High-Volume Community Users Access to Records
Characteristics of High-volume community users:
• Are contacts enabled to access a community.
• Are assigned to the Customer Community, High Volume Customer Portal, or Authenticated Website license.
• Only share the records they own with Salesforce users in sharing groups.
It's a bit old post but providing info for the people who are still looking around for a solution. Try adding "All Customer Portal Users" to the public group. It worked for me. I can see all Customer Community users in the group as members.
