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We have an Email Service, which works sending email to the long email service like below :

enter image description here

If we send the email from a standard Object - say - Lead :

How can we put the long email serivce into the set Reply to? (BTW - If we put the email service to CC - we will never get the service to work if he user didnt push the "Reply All")...

How can we solve it?

Only development?

Thanks!

1 Answer 1

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Typically what you would do is:

  1. Define a general –or specific– purpose email address on your email server, e.g.: info@yourcompany.com or support@yourcompany.com and setup an automatic forward to your email service long address.
  2. You then register your friendly email address as a org-wide default email address in Salesforce setup.

Note: You will be contacting your leads, etc from the org-wide default email address (vs current user email address), when you want the replies to be processed by your email service.

Voila!

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  • Many Thanks!! The context user inside the email service will get the approval of the org-wide email address? Can you please just detail a little more section 1? Means, how to define a shorter name and forward this automatically?
    – Salvation
    Jan 19, 2020 at 14:13
  • You do that on your email server (not Salesforce) just create an address like sales@yourdomain.com or support@yourdomain.com and set the automatic forward to the long address. “Where to do that” depends on your email server.
    – Ideasforce
    Jan 19, 2020 at 14:25
  • Thanks! I did it in Gmail - but when I copy the email service (long email like in the pic attached in the question ) to the forward emails - It still wants a verification from the Email... I don't know where it sends the verification email
    – Salvation
    Jan 19, 2020 at 14:33
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    This post (salesforce.stackexchange.com/questions/70821/…) explains how you can debug inbound emails to your email service and get the confirmation link gmail sent. You will have to re-send the confirmation email from gmail after turning on the debuglog or requesting Email Snapshot feature activation.
    – Ideasforce
    Jan 19, 2020 at 15:54
  • Thanks a lot...
    – Salvation
    Jan 19, 2020 at 17:10

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