I recently created an email service In my production org. The email service creates contacts from emails sent to the service address.

The handler works when I send it emails from my company email, but not from my personal email. I see nothing in the debug logs when sending from my personal email.

Why is this? What settings do i need to flip to allow external email handling?

note: Org Deliverability is set to ALL.

Inbound Email Handler

global class genericEmail2SalesforceHandler implements Messaging.InboundEmailHandler {
  global Messaging.InboundEmailResult handleInboundEmail(
    Messaging.InboundEmail email,
    Messaging.InboundEnvelope envelope
  ) {

    Map<String, Object> inputs = new Map<String, Object>();
    inputs.put('toAddress', email.toAddresses);
    inputs.put('email', email.fromAddress);
    inputs.put('fromName', email.fromName);
    inputs.put('messageBody', email.plainTextBody);
    inputs.put('subject', email.subject);

    Flow.Interview.Email2Salesforce_Handler myFlow = new Flow.Interview.Email2Salesforce_Handler(

    Messaging.InboundEmailResult result = new Messaging.InboundEmailresult();
    return result;

Email Service Email Service

1 Answer 1


This ended up being an easy fix.

Both the email service & email service address have a field "Accept Email From."

In this scenario I was filtering emails out at the address level by accident.

To fix I:

  1. i opened email services in setup.
  2. clicked edit on the email address for the service
  3. cleared out "Accept Emails From"

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