When attempting to embed LiveAgent Chat on a public facing page that also contains a lightning out packaged aura/LWC, lightning.out.js throws $Lightning.use() already invoked with application: c:appname and the chat component fails to start.

I'm new to LiveAgent, but taking the error at its word, I am assuming that means that it uses the same lightning out container that the aura/LWC is using?

Is there some kind of workaround for packaging a custom LWC along with the chat container into a single app, or somehow including the LWC in the existing chat package, or is this just an expected, by design incompatibility?

1 Answer 1


we managed to get this to work by using the same app as the live chat:

$Lightning.use("embeddedService:sidebarApp", function() 
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