I am following the steps in http://peterknolle.com/live-agent-pre-chat-api/ to setup a pre-chat form that will allow the system to capture information about the person, the agent is going to chat with.
- I have got the Live Agent Deployment with the option to access pre-chat api checked and enter the permitted domains.
- I have the button configured to use a pre-chat page
- I have created http://jsfiddle.net/deepuchacko/nJShf/3/ that hosts the deployment and button code.
- I am part of the Skills
Even though I have logged into the org as Agent and made myself Online on Live Agent, the jsfiddle keeps showing Offline. I know this is not right because I have another button configuration that does not have a pre-chat form and the http://jsfiddle.net/deepuchacko/nJShf/1/ for it shows as Online. Any thoughts on why the system might think the agents are offline?