How can I see the exit criteria for a running journey? The exit criteria button is greyed out for the running version.

Pretty sure I currently have criteria set to EXIT IF status = instructed but a customer who meets that criteria has just received an email when they should have been ejected!

1 Answer 1


I just tested this in a journey, the 'Exit Criteria' or 'Goal' are not greyed out if they are configured. If its greyed out I would say it's not configured.

Exit Criteria

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