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By default the Contact Page Hightlights Panel shows Title, Account Name, Phone, Email, Contact Owner. I wanted to shorten this to just Account Name, Phone, Email. I made my change in the Page Layout screen for the Contact Layout, then did a Save, but I still see the old layout when I refresh the contact page. What step did I miss?

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In Lightning Experience, what you see in the Highlights Panel is controlled by the Compact Layout. Go to Setup | Object Manager | Contacts and locate Compact Layouts on the menu, then create a new one to override the System Default one. That should resolve your issue.

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  • Thank you - I thought the Compact Layout was for mobile only so I never even tried that.
    – Scott C Wilson
    Commented May 6, 2018 at 22:22

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