Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
1 Answer
To use Open CTI, you'll need more than a Community User License. If I'm not mistaken, it requires at least a Salesforce Platform license and more likely a Salesforce CRM license. Community users are "external" users, not internal users. Open CTI was developed for use by internal users.