Questions tagged [opencti]

Questions relating to Salesforce Computer Telephony Integration (CTI) API. Use it for questions related to code, call center configuration or general telephony integration.

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25 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
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18 views

Salesforce Open CTI - Lightning - Content Security Policy Directive

When i do a click to dial, this error pops up. Sometime the callback is called, something it doesn't, but this error remains coming everytime. Refused to run the JavaScript URL because it violates ...
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69 views

Authentication error when connecting to the Streaming API

I want to subscribe to PushTopic events from my Open CTI application. But I can't even connect to a cometd server. Help me find the problem with my solution. Or maybe there are other ways to subscribe ...
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17 views

Query Amazon Connect CCP Parameters

I am attempting to read some of the Call Center settings associated with the Call Center ( I believe these are stored in the OpenCTI Softphone Definition), as querying CallCenter in SOQL does not ...
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16 views

How do I pass incoming call info to a Visualforce page when I pop before answer?

I'm just starting on this experiment, so much ignorance here. I have ported my company's call center to SF and if the incoming caller ID matches a contact, it can pop to that contact's page fine. I'm ...
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13 views

Use left panel in salesforce without uisng Open CTI

I want to use the left side panel in salesforce without using open CTI as shown in below screenshot. I want to develop my own softphone layout for salesforce classic mode but in order to do that i ...
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15 views

OpenCTI - How to enable click to dial when adapterUrl is hosted externally? (Current example working on apex but not externally)

The enableClickToDial() method doesn't seem to work when the demo adapterURL is hosted externally. This is the code of the apex page hosted on salesforce. <apex:page > <apex:...
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17 views

Roadmap to implement Open CTI in Salesforce

We want to develop a plugin in Salesforce to empower users to perform VoIP/CTI operations within the salesforce modules like Contact, opportunities, Lead and Account considering both classic and ...
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21 views

Open Salesforce contact page - Softphone & CTI

I currently have a telephonic system (Alcatel Open Touch) with a PBX server and a softphone app on different computers that allows my team to communicate with clients (Alcatel Connection). I would ...
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35 views

sforce is not defined in UAT, but in sandbox yes

I'm having this problem, and I've tried all the solutions that can be found in this world to resolve; I'm working with the opencti APIs, in an aura component, in the sandbox the component runs fine (...
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1answer
55 views

Open CTI Call Centers vs. Lightning utility bar component

A client needs to have voice capabilities in Lightning (incoming, outgoing calls and call recording), and I wanted to use the Lightning Open CTI Demo as a starting block. After numerous attempts to ...
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24 views

Lightning Service Console / Split View / Click to Dial

I'm using split view in lightning service console and I'm not seeing phone numbers click to dial enabled in any lists like recently viewed contacts. If I click on the contact in my recently viewed ...
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30 views

OAuth calback to Salesforce after logging to External Identity Provider in Open CTI Softphone

I'm working under our solution of the Softphone using OpenCTI. On start screen in Softphone window, I show with our own OAuth provider login page. After login, the provider redirects to specified ...
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1answer
62 views

Login to OpenCTI softphone through the custom auth provider

I'm working under our solution of the Softphone using OpenCTI. Now I need to authenticate our customer's users through our OAuth2 provider. How I understood the best practice for using external ...
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34 views

Connect Open CTI SoftPhone to phone provider

Has anyone rolled their own Open CTI SoftPhone that connects to RingCentral or another phone provider? I'm not loving the UI provided by RingCentral and am starting to go down the rabbit hole of ...
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39 views

Custom CSS for the Utility Bar

Does anybody know if it's possible to set custom CSS for the Utility Bar in Salesforce? Any component that's on the utility bar seems to be set within an iFrame, so it doesn't seem like you can use ...
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1answer
66 views

how Get returnValue from runApex() open cti

in callBack function of runApex(), it reruns JSON...I want to get value from the callback function so that I could perform my logic but I am unable to do so because not having the exact value but a ...
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94 views

Open CTI cross origin and access problems

We are trying to develope a Salesforce app for Lightning Experience, using Open CTI, following the Open CTI Demo Adapter. We created in our Developer Account a managed package. When we run Open CTI ...
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1answer
33 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
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2answers
86 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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73 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
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1answer
101 views

Using flowargs from open cti searchAndScreenPop

I am trying to open a flow with preloaded data. In order to do that, I use the OpenCTI searchAndScreenPop with flowargs parameter as follows: sforce.opencti.searchAndScreenPop({ searchParams: '...
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1answer
141 views

OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
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0answers
183 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
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88 views

Lightning OpenCTI: searchAndScreenPop with default values

According to the documentation we should be able to make a call like this to prefill fields in the new record form: sforce.opencti.searchAndScreenPop({ searchParams:'Acme', callType: '...
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30 views

How can I stop a task from being created?

I have written a softphone for SF Classic. It displays in an iframe on SF pages. When a call comes in, SF can be set to pop to the incoming caller's contact page, if one exists, or pop to the "new ...
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0answers
364 views

Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters

I'm trying to use an existing web page that's using Open CTI to emulate Softphone screen popping and using Apex together with Lightning. I'm trying to do this by having it inside a Utiliy Bar ...
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0answers
233 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
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1answer
102 views

Does Open CTI works in community

Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
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1answer
265 views

How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
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1answer
425 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
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1answer
248 views

No mic permission for CTI softphone after Chrome 63 deprecates cross origin iframe permissions

We have a phone system integrated with Salesforce using OpenCTI and I'm looking for a solution to this: https://sites.google.com/a/chromium.org/dev/Home/chromium-security/deprecating-permissions-in-...
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1answer
280 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
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0answers
78 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
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1answer
407 views

Open CTI runApex() with multiple parameters

I am attemping to link our CTI call center calls to a custom object that is a child of Case. The intent is to create a record that contains the Case Id and the CTI Call Id so that our data analysis ...
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1answer
39 views

Using OpenCTI, with SF Classic, can I close a call center in another tab?

That title doesn't really fit the bill but I couldn't think of a really good title that didn't just ask the whole question. I have written a call center for Salesforce Classic using OpenCTI. It works ...
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0answers
302 views

Salesforce CTI integration with Avaya [closed]

I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya. I don't know what steps to be followed to do it. Is there any coding involved in it ? I ...
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0answers
142 views

Need Help related to Inbound Calling in Open CTI

I follow all the steps and also able to make successful inbound call using the library https://github.com/choppen5/TwilioSalesforceClick2Dial Here We set one page for respone which is https://...
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1answer
205 views

Salesforce Lightning OpenCTI API does not work

We are writing an app where we using OpenCTI JS. All our code works fine when we use the regular salesforce dev instance. But the OpenCTI methods do not work when we test on a custom domain or sandbox....
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1answer
204 views

Query Parameters are not visible in browser url, Lightning mode, when VisualForcePage is opened

Why the query parameters are not visible in browser tab, when I'm using Lightning mode? For example, I'm using the searchAndScreenPop method with pop to VisualForce match. I'm sending the following ...
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1answer
216 views

Activity creation in Salesforce Lightning for Internal and Outbound Call

We have a CRM connector build using open cti APIs. I am passing some parameters in saveLog() method as follow- sforce.opencti.saveLog({value: { entityApiName: 'Task', WhoId: whoID, WhatID: ...
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1answer
177 views

OpenCTI Iframe - not supported

from my understanding Iframe is not supported since spring 2016. My question is this: im trying to call softphone from salesforce, by creating a call center, and visual force page with the openCTI ...
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1answer
279 views

What does the information flow look like in Open CTI?

I'm trying to understand the architecture behind Open CTI. But somehow I cannot find out who is talking to who. Of course, the user can trigger calls to the Javascript library. The methods available ...
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1answer
474 views

Open CTI integration

does Open CTI integration only work with softphones. Looking at most documentation is only mentions softphones but I have also seen where telephone systems( which to me seems to be a generalization ...
4
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1answer
393 views

Lightning Opencti savelog does not update WhoId on Task

In Lightning Winter'17 Org, with OpenCti API 38 and Integration API 38, when I call from the developer console the sforce.opencti.saveLog({Value:{entityApiName:'Task',Id:'00Txxxxxxxxxxxx',WhatId:'...
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1answer
308 views

Open CTI webservice method failure - server error

We have a telephone system integration with salesforce using opencti, and we're seeing an intermittent error when executing a webservice method createNewLead. Softphone logs: js:1160 calls Array[1] ...
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1answer
184 views

Is it possible to intervene between click to dial and actual phone call?

This is regarding Click to Dial functionality and Open CTI Connector. I have a usecase where when the user clicks on phone number, call gets initiated and user will get connected with the number ...
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2answers
226 views

How to pass arguments in SaveLog Function in Lightning experience

sforce.opencti.saveLog({ value: { entityApiName: 'Task', param: param }, ...
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0answers
89 views

Service Console errors in javascript console

one of our customers is getting some errors in their DevTools Console after using the Service Console for certain period of time and I believe those errors are causing the DOM to break and cause ...
3
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1answer
266 views

OpenCTI runApex() fails in Lightning and Package

Our application uses the OpenCTI runApex() method to communicate with the backend. It works well in Lightning on our DE orgs. But then we uploaded a package and installed it in another org. There we ...