Questions tagged [opencti]

Questions relating to Salesforce Computer Telephony Integration (CTI) API. Use it for questions related to code, call center configuration or general telephony integration.

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Close a new record modal opened with opencti screenPop()

Within an aura component, I would like to know if it's possible to close a 'new record modal' that was opened with the openCti.screenPop() method : screenPop documentation I'm indeed opening a 'new ...
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39 views

Clicktodial undocumented payload object property when using High Velocity Sales

When using the click to dial from an HVS cadence call, in the click to dial listener from the open cti api, I can see the params property containing the workId. This is needed in order to process the ...
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Make Open CTI demo adapter work with 3rd party APIs

I am trying to make Open CTI demo adapter Dialer work with Call Rail APIs. Call Rail does not provide any package to integrate with dialer. So my only option is to go with Call Rail APIs. I found a ...
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Salesforce Open CTI reqAdapterUrl: Visualforce page or hosted in third party?

I am working on designing a contact center interface in Salesforce using Open CTI to integrate between two system. I will be using Lightning Experience in Service cloud for the softphone. As I am ...
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Disable HSTS (HTTP Strict Transport Security) Protection in fresh salesforce dev org

Need to load iframe with http url(http://192.168.100.106:8090/v1/index.html) in a fresh salesforce dev org account, using OpenCTI callCenter configuration. OpenCTI: https://developer.salesforce.com/...
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AmazonConnect Uncaught Error in $A.getCallback() [Cannot read property 'state' of null] Callback failed

We have an Amazon Connect installation (v4.4) in our Salesforce org and it was working fine until this week when it started showing a 'Sorry to Interrupt' message on incoming calls. I've disabled all ...
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199 views

Amazon Connect CTI Flows Dereference Variables

Specific Question for the Amazon Connect CTI Managed Package (Specifically V5+ which introduces CTI Flows) I am looking for an example of how to dereference a variable collected in a previous CTI ...
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61 views

Update Lightning API Version

I need to update lightning API version to 40 or more for Open CTI components as it is the requirement of security review. Currently, I have version 38.0. I wanted to know how can I update API version. ...
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Open CTI Callback issue in Managed package

I am facing this issue that my Open CTI method callbacks are not executing in an org where I have installed managed package. They work absolutely fine on the org where I developed my application as ...
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141 views

Open CTI not working for managed package

I am facing this issue, on an unmanaged package my Open CTI methods(Enable click to dial and screen pop) seem to work fine, but on a managed package it doesn't work. Enable click to dial method: var ...
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Lightning Open CTI Demo Adapter - Partner Developer Edition

I have installed in a partner dev. edition the Open CTI (This org has namespace) the Open CTI package. I have made the configuration and added in the CTI Adapter URL the link: https://MYDOMAIN-dev-ed....
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568 views

Salesforce Outbound call (Click To Dial) using Twilio Flex

I am trying to implement Twilio Flex for Salesforce Open CTI. I am using a twilio trial account. I have enabled Inbound calls to salesforce using twilio flex. Now I am trying to implement Click-To-...
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185 views

Do you need to buy or build a CTI adapter for CTI functionality?

We want to connect our Salesforce org with our Avaya Workplace telephony system. I find the documentation of both Avaya and Salesforce less then helpful. Avaya's documentation is lacking and ...
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2 votes
1 answer
614 views

OpenCTI library loading issue with LWC

Trying to load Open CTI library in #LWC. Getting warning "Evaluation error [Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters]" Am I ...
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1 vote
1 answer
490 views

How can I use sforce.console.cti methods in an aura component?

I am looking to build a softphone on lightning. I see that there are several powerful methods of console API that are only available in Classic. But I need the same methods for Lightning in my aura ...
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1 answer
493 views

What is the actual openCti resource to be used for a custom softphone implementation?

I am creating a custom softphone, and am using the below resources: <script type="text/javascript" src="/support/api/38.0/lightning/opencti.js"></script> <script src=...
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636 views

How to add RingCentral Click-to-Call to Salesforce iOS mobile app?

I'd like to extend the Salesforce mobile app with click-to-call / click-to-dial capabilities using the RingCentral mobile app so I can place calls using RingCentral instead of the native dialer. I'd ...
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call a callout method from open CTI click to dial

We have the open CTI adapter working for lightning. I wanted to add a requirement where we have to make a callout to another system and check for DNC and based on the response we need to make the call....
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177 views

OpenCTI searchAndScreenPop method

How can I use the searchAndScreenPop method (Lightning) to search by a custom field? For example : I'm trying to use this method to popup a Lead which has the phone number as a param, but I don't ...
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What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

sendCTIMessage() is working flawlessly in Classic and VF page. From below below code snippet sendCTIMessage('/CLICK_TO_DIAL?DN=XXXXXXXXXX'); is talking to my Twilio Flex configuration set in Call ...
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135 views

OpenCTI for lightning - OnclickToDial

We have an integration with 3rd party Telephony System - they use the OpenCTI for lightning - and they create the softphone in their end. They want to use the: "onClickToDial" method. This method is ...
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Call Center - Open CTI auth

I'm new to call center so maybe this is a basic question or not very well explained. We have a third party company that needs to use the Open CTI API and connect there System to Salesforce. I gave ...
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114 views

Synchronization object in Apex Class during concurrent calls

For working with Call Logs (Task object) to create and for updating I use OpenCTI and hierarchy custom settings as a cache to keep created TaskId. I have two methods in Apex Controller: when I get ...
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532 views

Error unable to Install Open CTI Demo Salesforce Lightning playground ORG

i was hoping i can get some help with "Open CTI Demo" package that i'm trying to install in a playgroup ORG and i'm getting the below error message. Also please see the attached screen shot. This app ...
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Can we listen into events from OpenCTI app in Salesforce?

We use a very basic OpenCTI app from a vendor, we are trying to extend the functionality to create both Case and Account when the caller is not found in our DB. The Call Centre app already allows this ...
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1 vote
1 answer
348 views

OpenCTI Softphone searchAndScreenPop returns null

I am using an OpenCTI Softphone Adapter, and I have recreated a call-center with a test method that explicitly calls searchAndScreenPop method. I have saved a Person Account record with the phone ...
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348 views

How to work with sforce.opencti library in Lightning Web Components

Are LWC ready to be used for implementing opencti adapter? I didn't find any information on that. In aura it was simple, however in LWC I can't find a way to make it work.
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251 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
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1 vote
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410 views

Authentication error when connecting to the Streaming API

I want to subscribe to PushTopic events from my Open CTI application. But I can't even connect to a cometd server. Help me find the problem with my solution. Or maybe there are other ways to subscribe ...
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40 views

How do I pass incoming call info to a Visualforce page when I pop before answer?

I'm just starting on this experiment, so much ignorance here. I have ported my company's call center to SF and if the incoming caller ID matches a contact, it can pop to that contact's page fine. I'm ...
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159 views

sforce is not defined in UAT, but in sandbox yes

I'm having this problem, and I've tried all the solutions that can be found in this world to resolve; I'm working with the opencti APIs, in an aura component, in the sandbox the component runs fine (...
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1 vote
1 answer
260 views

Open CTI Call Centers vs. Lightning utility bar component

A client needs to have voice capabilities in Lightning (incoming, outgoing calls and call recording), and I wanted to use the Lightning Open CTI Demo as a starting block. After numerous attempts to ...
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Login to OpenCTI softphone through the custom auth provider

I'm working under our solution of the Softphone using OpenCTI. Now I need to authenticate our customer's users through our OAuth2 provider. How I understood the best practice for using external ...
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276 views

how Get returnValue from runApex() open cti

in callBack function of runApex(), it reruns JSON...I want to get value from the callback function so that I could perform my logic but I am unable to do so because not having the exact value but a ...
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149 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
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870 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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234 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
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789 views

Using flowargs from open cti searchAndScreenPop

I am trying to open a flow with preloaded data. In order to do that, I use the OpenCTI searchAndScreenPop with flowargs parameter as follows: sforce.opencti.searchAndScreenPop({ searchParams: '...
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OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
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3 votes
0 answers
477 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
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164 views

Lightning OpenCTI: searchAndScreenPop with default values

According to the documentation we should be able to make a call like this to prefill fields in the new record form: sforce.opencti.searchAndScreenPop({ searchParams:'Acme', callType: '...
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38 views

How can I stop a task from being created?

I have written a softphone for SF Classic. It displays in an iframe on SF pages. When a call comes in, SF can be set to pop to the incoming caller's contact page, if one exists, or pop to the "new ...
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2 votes
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982 views

Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters

I'm trying to use an existing web page that's using Open CTI to emulate Softphone screen popping and using Apex together with Lightning. I'm trying to do this by having it inside a Utiliy Bar ...
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1 vote
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406 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
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Does Open CTI works in community

Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
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How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
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2 votes
1 answer
1k views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
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2 votes
1 answer
462 views

No mic permission for CTI softphone after Chrome 63 deprecates cross origin iframe permissions

We have a phone system integrated with Salesforce using OpenCTI and I'm looking for a solution to this: https://sites.google.com/a/chromium.org/dev/Home/chromium-security/deprecating-permissions-in-...
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573 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
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1 vote
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108 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
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