Questions tagged [opencti]

Questions relating to Salesforce Computer Telephony Integration (CTI) API. Use it for questions related to code, call center configuration or general telephony integration.

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1answer
43 views

OpenCTI library loading issue with LWC

Trying to load Open CTI library in #LWC. Getting warning "Evaluation error [Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters]" Am I ...
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0answers
10 views

Difference between Open CTI Adapter and Open CTI Connector?

I have a doubt with the difference between an Adapter and Connector for CTI. As per the salesforce documentation we need to install an app exchange package of CTI Adapter. After this do we need to ...
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1answer
29 views

How can I use sforce.console.cti methods in an aura component?

I am looking to build a softphone on lightning. I see that there are several powerful methods of console API that are only available in Classic. But I need the same methods for Lightning in my aura ...
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1answer
37 views

What is the actual openCti resource to be used for a custom softphone implementation?

I am creating a custom softphone, and am using the below resources: <script type="text/javascript" src="/support/api/38.0/lightning/opencti.js"></script> <script src=...
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16 views

What would I need to build a custom softphone solution?

As the title suggest, I am looking to build a custom softphone solution for Skype for Business using their UCWA API. Going by the documentation, I see that I'd need to register an app in Azure ...
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1answer
71 views

How to add RingCentral Click-to-Call to Salesforce iOS mobile app?

I'd like to extend the Salesforce mobile app with click-to-call / click-to-dial capabilities using the RingCentral mobile app so I can place calls using RingCentral instead of the native dialer. I'd ...
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0answers
21 views

openCTI Screenpop open new Lead

I have a third party that calling to the openCTI to search for a Lead via the searchAndScreenPop method. If they didn't find a Lead thay calling to the SearchPop method with the create new record ...
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0answers
13 views

Opening Aura Bundle or Lightning App from Open CTI(Softphone)

Currently we are in Migration phase from Classic to Lightning. Org has Five9 Adapter installed and running perfectly in classic service console and configured softphone for Inbound calls only. As soon ...
1
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1answer
38 views

call a callout method from open CTI click to dial

We have the open CTI adapter working for lightning. I wanted to add a requirement where we have to make a callout to another system and check for DNC and based on the response we need to make the call....
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0answers
49 views

OpenCTI searchAndScreenPop method

How can I use the searchAndScreenPop method (Lightning) to search by a custom field? For example : I'm trying to use this method to popup a Lead which has the phone number as a param, but I don't ...
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0answers
94 views

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

sendCTIMessage() is working flawlessly in Classic and VF page. From below below code snippet sendCTIMessage('/CLICK_TO_DIAL?DN=XXXXXXXXXX'); is talking to my Twilio Flex configuration set in Call ...
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0answers
29 views

OpenCTI for lightning - OnclickToDial

We have an integration with 3rd party Telephony System - they use the OpenCTI for lightning - and they create the softphone in their end. They want to use the: "onClickToDial" method. This method is ...
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8 views

Open CTI - fields to identify Account

Is there a way to configure open CTI in a way that it does identification by using Account object? Furthermore, on Account object we have some other custom phone fields. Can we configure that Open CTI ...
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0answers
30 views

OpenCTI for a third party domain

I want to give a third party to write the softPhone HTML file. Inside the HTML they should use the OpenCti.js library. The below link will work only from VF page. <script src="/support/api/48.0/...
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1answer
59 views

Call Center - Open CTI auth

I'm new to call center so maybe this is a basic question or not very well explained. We have a third party company that needs to use the Open CTI API and connect there System to Salesforce. I gave ...
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0answers
73 views

Custom Interaction Log implementation in Lightning Service Console

I know we can Customize Interaction Log in Salesforce Classic with the help of Visualforce and following Console APIs: getCallAttachedData() getCallObjectIds() onCallBegin() onCallEnd() But I'm in ...
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0answers
79 views

Case popup on inbound calls using open CTI

I am trying to integrate Purecloud with Salesforce, Its has two option 1. Standard CTI Soft phone 2. Embedded framework In Standard we can leverage the standard phone functionality, we can't ...
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1answer
58 views

Synchronization object in Apex Class during concurrent calls

For working with Call Logs (Task object) to create and for updating I use OpenCTI and hierarchy custom settings as a cache to keep created TaskId. I have two methods in Apex Controller: when I get ...
0
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1answer
188 views

Error unable to Install Open CTI Demo Salesforce Lightning playground ORG

i was hoping i can get some help with "Open CTI Demo" package that i'm trying to install in a playgroup ORG and i'm getting the below error message. Also please see the attached screen shot. This app ...
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0answers
21 views

Can we listen into events from OpenCTI app in Salesforce?

We use a very basic OpenCTI app from a vendor, we are trying to extend the functionality to create both Case and Account when the caller is not found in our DB. The Call Centre app already allows this ...
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0answers
12 views

Pass parameters from Call Centre into Flow?

We're using the Salesforce OpenCTI to make/receive calls via Salesforce, as part of the Call Centre settings we can define what happens when it's a known or unknown number. One of the available ...
1
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1answer
131 views

OpenCTI Softphone searchAndScreenPop returns null

I am using an OpenCTI Softphone Adapter, and I have recreated a call-center with a test method that explicitly calls searchAndScreenPop method. I have saved a Person Account record with the phone ...
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0answers
38 views

Open CTI Sceen Pop In Lightning Console

Is There Any Possible to Use Open Cti Sceen Pop to navigate to a Custom Component? In this picture , Screen pop have the method For Url. But I don't Know Component Url Address. And is it possible to ...
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206 views

How to work with sforce.opencti library in Lightning Web Components

Are LWC ready to be used for implementing opencti adapter? I didn't find any information on that. In aura it was simple, however in LWC I can't find a way to make it work.
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0answers
34 views

Can we transfer call using salesforce open CTI?

Can we transfer a call if we use the softphone implemented from open CTI in salesforce? I installed the lightning open CTI plugin from there https://developer.salesforce.com/page/Lightning_Open_CTI, ...
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1answer
111 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
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0answers
189 views

Authentication error when connecting to the Streaming API

I want to subscribe to PushTopic events from my Open CTI application. But I can't even connect to a cometd server. Help me find the problem with my solution. Or maybe there are other ways to subscribe ...
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0answers
30 views

How do I pass incoming call info to a Visualforce page when I pop before answer?

I'm just starting on this experiment, so much ignorance here. I have ported my company's call center to SF and if the incoming caller ID matches a contact, it can pop to that contact's page fine. I'm ...
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0answers
91 views

sforce is not defined in UAT, but in sandbox yes

I'm having this problem, and I've tried all the solutions that can be found in this world to resolve; I'm working with the opencti APIs, in an aura component, in the sandbox the component runs fine (...
1
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1answer
163 views

Open CTI Call Centers vs. Lightning utility bar component

A client needs to have voice capabilities in Lightning (incoming, outgoing calls and call recording), and I wanted to use the Lightning Open CTI Demo as a starting block. After numerous attempts to ...
0
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1answer
145 views

Login to OpenCTI softphone through the custom auth provider

I'm working under our solution of the Softphone using OpenCTI. Now I need to authenticate our customer's users through our OAuth2 provider. How I understood the best practice for using external ...
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1answer
135 views

how Get returnValue from runApex() open cti

in callBack function of runApex(), it reruns JSON...I want to get value from the callback function so that I could perform my logic but I am unable to do so because not having the exact value but a ...
0
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1answer
84 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
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2answers
356 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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0answers
148 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
0
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1answer
281 views

Using flowargs from open cti searchAndScreenPop

I am trying to open a flow with preloaded data. In order to do that, I use the OpenCTI searchAndScreenPop with flowargs parameter as follows: sforce.opencti.searchAndScreenPop({ searchParams: '...
0
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1answer
305 views

OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
3
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0answers
341 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
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0answers
125 views

Lightning OpenCTI: searchAndScreenPop with default values

According to the documentation we should be able to make a call like this to prefill fields in the new record form: sforce.opencti.searchAndScreenPop({ searchParams:'Acme', callType: '...
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0answers
33 views

How can I stop a task from being created?

I have written a softphone for SF Classic. It displays in an iframe on SF pages. When a call comes in, SF can be set to pop to the incoming caller's contact page, if one exists, or pop to the "new ...
2
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0answers
683 views

Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters

I'm trying to use an existing web page that's using Open CTI to emulate Softphone screen popping and using Apex together with Lightning. I'm trying to do this by having it inside a Utiliy Bar ...
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0answers
337 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
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1answer
164 views

Does Open CTI works in community

Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
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1answer
623 views

How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
2
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1answer
716 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
votes
1answer
323 views

No mic permission for CTI softphone after Chrome 63 deprecates cross origin iframe permissions

We have a phone system integrated with Salesforce using OpenCTI and I'm looking for a solution to this: https://sites.google.com/a/chromium.org/dev/Home/chromium-security/deprecating-permissions-in-...
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1answer
442 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
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0answers
94 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
3
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1answer
603 views

Open CTI runApex() with multiple parameters

I am attemping to link our CTI call center calls to a custom object that is a child of Case. The intent is to create a record that contains the Case Id and the CTI Call Id so that our data analysis ...
0
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1answer
51 views

Using OpenCTI, with SF Classic, can I close a call center in another tab?

That title doesn't really fit the bill but I couldn't think of a really good title that didn't just ask the whole question. I have written a call center for Salesforce Classic using OpenCTI. It works ...