Questions tagged [opencti]

Questions relating to Salesforce Computer Telephony Integration (CTI) API. Use it for questions related to code, call center configuration or general telephony integration.

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18 views

call a callout method from open CTI click to dial

We have the open CTI adapter working for lightning. I wanted to add a requirement where we have to make a callout to another system and check for DNC and based on the response we need to make the call....
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26 views

OpenCTI searchAndScreenPop method

How can I use the searchAndScreenPop method (Lightning) to search by a custom field? For example : I'm trying to use this method to popup a Lead which has the phone number as a param, but I don't ...
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62 views

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

sendCTIMessage() is working flawlessly in Classic and VF page. From below below code snippet sendCTIMessage('/CLICK_TO_DIAL?DN=XXXXXXXXXX'); is talking to my Twilio Flex configuration set in Call ...
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17 views

OpenCTI for lightning - OnclickToDial

We have an integration with 3rd party Telephony System - they use the OpenCTI for lightning - and they create the softphone in their end. They want to use the: "onClickToDial" method. This method is ...
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8 views

Open CTI - fields to identify Account

Is there a way to configure open CTI in a way that it does identification by using Account object? Furthermore, on Account object we have some other custom phone fields. Can we configure that Open CTI ...
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24 views

OpenCTI for a third party domain

I want to give a third party to write the softPhone HTML file. Inside the HTML they should use the OpenCti.js library. The below link will work only from VF page. <script src="/support/api/48.0/...
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1answer
36 views

Call Center - Open CTI auth

I'm new to call center so maybe this is a basic question or not very well explained. We have a third party company that needs to use the Open CTI API and connect there System to Salesforce. I gave ...
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34 views

Custom Interaction Log implementation in Lightning Service Console

I know we can Customize Interaction Log in Salesforce Classic with the help of Visualforce and following Console APIs: getCallAttachedData() getCallObjectIds() onCallBegin() onCallEnd() But I'm in ...
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59 views

Case popup on inbound calls using open CTI

I am trying to integrate Purecloud with Salesforce, Its has two option 1. Standard CTI Soft phone 2. Embedded framework In Standard we can leverage the standard phone functionality, we can't ...
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1answer
52 views

Synchronization object in Apex Class during concurrent calls

For working with Call Logs (Task object) to create and for updating I use OpenCTI and hierarchy custom settings as a cache to keep created TaskId. I have two methods in Apex Controller: when I get ...
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99 views

Error unable to Install Open CTI Demo Salesforce Lightning playground ORG

i was hoping i can get some help with "Open CTI Demo" package that i'm trying to install in a playgroup ORG and i'm getting the below error message. Also please see the attached screen shot. This app ...
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18 views

Can we listen into events from OpenCTI app in Salesforce?

We use a very basic OpenCTI app from a vendor, we are trying to extend the functionality to create both Case and Account when the caller is not found in our DB. The Call Centre app already allows this ...
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11 views

Pass parameters from Call Centre into Flow?

We're using the Salesforce OpenCTI to make/receive calls via Salesforce, as part of the Call Centre settings we can define what happens when it's a known or unknown number. One of the available ...
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1answer
83 views

OpenCTI Softphone searchAndScreenPop returns null

I am using an OpenCTI Softphone Adapter, and I have recreated a call-center with a test method that explicitly calls searchAndScreenPop method. I have saved a Person Account record with the phone ...
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33 views

Open CTI Sceen Pop In Lightning Console

Is There Any Possible to Use Open Cti Sceen Pop to navigate to a Custom Component? In this picture , Screen pop have the method For Url. But I don't Know Component Url Address. And is it possible to ...
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133 views

How to work with sforce.opencti library in Lightning Web Components

Are LWC ready to be used for implementing opencti adapter? I didn't find any information on that. In aura it was simple, however in LWC I can't find a way to make it work.
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28 views

Can we transfer call using salesforce open CTI?

Can we transfer a call if we use the softphone implemented from open CTI in salesforce? I installed the lightning open CTI plugin from there https://developer.salesforce.com/page/Lightning_Open_CTI, ...
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1answer
94 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
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69 views

Salesforce Open CTI - Lightning - Content Security Policy Directive

When i do a click to dial, this error pops up. Sometime the callback is called, something it doesn't, but this error remains coming everytime. Refused to run the JavaScript URL because it violates ...
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146 views

Authentication error when connecting to the Streaming API

I want to subscribe to PushTopic events from my Open CTI application. But I can't even connect to a cometd server. Help me find the problem with my solution. Or maybe there are other ways to subscribe ...
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82 views

Query Amazon Connect CCP Parameters

I am attempting to read some of the Call Center settings associated with the Call Center ( I believe these are stored in the OpenCTI Softphone Definition), as querying CallCenter in SOQL does not ...
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30 views

How do I pass incoming call info to a Visualforce page when I pop before answer?

I'm just starting on this experiment, so much ignorance here. I have ported my company's call center to SF and if the incoming caller ID matches a contact, it can pop to that contact's page fine. I'm ...
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19 views

Use left panel in salesforce without uisng Open CTI

I want to use the left side panel in salesforce without using open CTI as shown in below screenshot. I want to develop my own softphone layout for salesforce classic mode but in order to do that i ...
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45 views

OpenCTI - How to enable click to dial when adapterUrl is hosted externally? (Current example working on apex but not externally)

The enableClickToDial() method doesn't seem to work when the demo adapterURL is hosted externally. This is the code of the apex page hosted on salesforce. <apex:page > <apex:...
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41 views

Roadmap to implement Open CTI in Salesforce

We want to develop a plugin in Salesforce to empower users to perform VoIP/CTI operations within the salesforce modules like Contact, opportunities, Lead and Account considering both classic and ...
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38 views

Open Salesforce contact page - Softphone & CTI

I currently have a telephonic system (Alcatel Open Touch) with a PBX server and a softphone app on different computers that allows my team to communicate with clients (Alcatel Connection). I would ...
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79 views

sforce is not defined in UAT, but in sandbox yes

I'm having this problem, and I've tried all the solutions that can be found in this world to resolve; I'm working with the opencti APIs, in an aura component, in the sandbox the component runs fine (...
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1answer
142 views

Open CTI Call Centers vs. Lightning utility bar component

A client needs to have voice capabilities in Lightning (incoming, outgoing calls and call recording), and I wanted to use the Lightning Open CTI Demo as a starting block. After numerous attempts to ...
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45 views

Lightning Service Console / Split View / Click to Dial

I'm using split view in lightning service console and I'm not seeing phone numbers click to dial enabled in any lists like recently viewed contacts. If I click on the contact in my recently viewed ...
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33 views

OAuth calback to Salesforce after logging to External Identity Provider in Open CTI Softphone

I'm working under our solution of the Softphone using OpenCTI. On start screen in Softphone window, I show with our own OAuth provider login page. After login, the provider redirects to specified ...
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1answer
128 views

Login to OpenCTI softphone through the custom auth provider

I'm working under our solution of the Softphone using OpenCTI. Now I need to authenticate our customer's users through our OAuth2 provider. How I understood the best practice for using external ...
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1answer
105 views

how Get returnValue from runApex() open cti

in callBack function of runApex(), it reruns JSON...I want to get value from the callback function so that I could perform my logic but I am unable to do so because not having the exact value but a ...
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1answer
73 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
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2answers
248 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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130 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
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1answer
218 views

Using flowargs from open cti searchAndScreenPop

I am trying to open a flow with preloaded data. In order to do that, I use the OpenCTI searchAndScreenPop with flowargs parameter as follows: sforce.opencti.searchAndScreenPop({ searchParams: '...
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1answer
268 views

OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
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0answers
317 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
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113 views

Lightning OpenCTI: searchAndScreenPop with default values

According to the documentation we should be able to make a call like this to prefill fields in the new record form: sforce.opencti.searchAndScreenPop({ searchParams:'Acme', callType: '...
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32 views

How can I stop a task from being created?

I have written a softphone for SF Classic. It displays in an iframe on SF pages. When a call comes in, SF can be set to pop to the incoming caller's contact page, if one exists, or pop to the "new ...
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0answers
598 views

Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters

I'm trying to use an existing web page that's using Open CTI to emulate Softphone screen popping and using Apex together with Lightning. I'm trying to do this by having it inside a Utiliy Bar ...
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0answers
316 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
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1answer
145 views

Does Open CTI works in community

Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
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1answer
474 views

How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
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1answer
669 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
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1answer
299 views

No mic permission for CTI softphone after Chrome 63 deprecates cross origin iframe permissions

We have a phone system integrated with Salesforce using OpenCTI and I'm looking for a solution to this: https://sites.google.com/a/chromium.org/dev/Home/chromium-security/deprecating-permissions-in-...
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1answer
415 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
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90 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
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1answer
533 views

Open CTI runApex() with multiple parameters

I am attemping to link our CTI call center calls to a custom object that is a child of Case. The intent is to create a record that contains the Case Id and the CTI Call Id so that our data analysis ...
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1answer
51 views

Using OpenCTI, with SF Classic, can I close a call center in another tab?

That title doesn't really fit the bill but I couldn't think of a really good title that didn't just ask the whole question. I have written a call center for Salesforce Classic using OpenCTI. It works ...