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Questions tagged [opencti]

Questions relating to Salesforce Computer Telephony Integration (CTI) API. Use it for questions related to code, call center configuration or general telephony integration.

0
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1answer
23 views

how Get returnValue from runApex() open cti

in callBack function of runApex(), it reruns JSON...I want to get value from the callback function so that I could perform my logic but I am unable to do so because not having the exact value but a ...
0
votes
0answers
25 views

Open CTI cross origin and access problems

We are trying to develope a Salesforce app for Lightning Experience, using Open CTI, following the Open CTI Demo Adapter. We created in our Developer Account a managed package. When we run Open CTI ...
0
votes
1answer
9 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
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votes
2answers
36 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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0answers
42 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
0
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1answer
45 views

Using flowargs from open cti searchAndScreenPop

I am trying to open a flow with preloaded data. In order to do that, I use the OpenCTI searchAndScreenPop with flowargs parameter as follows: sforce.opencti.searchAndScreenPop({ searchParams: '...
0
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1answer
61 views

OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
3
votes
0answers
100 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
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0answers
56 views

Lightning OpenCTI: searchAndScreenPop with default values

According to the documentation we should be able to make a call like this to prefill fields in the new record form: sforce.opencti.searchAndScreenPop({ searchParams:'Acme', callType: '...
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0answers
28 views

How can I stop a task from being created?

I have written a softphone for SF Classic. It displays in an iframe on SF pages. When a call comes in, SF can be set to pop to the incoming caller's contact page, if one exists, or pop to the "new ...
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0answers
31 views

Unable to see My Calls Today Report in lightning mode

I am integrating Salesforce OpenCTI for Lightning Experience and getting below issue. Scenario: In my organization, we are providing one button called "My Calls Today" in Softphone UI which shows ...
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0answers
122 views

Accept more params from Amazon connect integrated with Salesforce CTI

I have installed Amazon Connect and SFDC using managed package and the screenpop is working fine when passing ANI (phone number) and phone number is matched with an existing record. I want to accept ...
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0answers
114 views

OnclicktoDial method not working sometimes throwing error Refused to execute JavaScript URL

I' m trying to integrate openCti with 3rd party application. i've already created a call center , Lighning app and added URL to the call center where my aplication is hosted. In my Application I've ...
1
vote
0answers
262 views

Failed to initialize Open CTI. Ensure that it is loaded from the right frame with correct URL parameters

I'm trying to use an existing web page that's using Open CTI to emulate Softphone screen popping and using Apex together with Lightning. I'm trying to do this by having it inside a Utiliy Bar ...
1
vote
0answers
179 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
0
votes
1answer
81 views

Does Open CTI works in community

Does Open CTI works in community ? I couldn't find anything in the documentation of Open CTI right now. Any help will be appreciated.
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1answer
209 views

How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
2
votes
1answer
263 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
votes
1answer
223 views

No mic permission for CTI softphone after Chrome 63 deprecates cross origin iframe permissions

We have a phone system integrated with Salesforce using OpenCTI and I'm looking for a solution to this: https://sites.google.com/a/chromium.org/dev/Home/chromium-security/deprecating-permissions-in-...
0
votes
1answer
216 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
1
vote
0answers
67 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
3
votes
1answer
302 views

Open CTI runApex() with multiple parameters

I am attemping to link our CTI call center calls to a custom object that is a child of Case. The intent is to create a record that contains the Case Id and the CTI Call Id so that our data analysis ...
0
votes
1answer
32 views

Using OpenCTI, with SF Classic, can I close a call center in another tab?

That title doesn't really fit the bill but I couldn't think of a really good title that didn't just ask the whole question. I have written a call center for Salesforce Classic using OpenCTI. It works ...
1
vote
0answers
238 views

Salesforce CTI integration with Avaya [closed]

I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya. I don't know what steps to be followed to do it. Is there any coding involved in it ? I ...
1
vote
0answers
105 views

Need Help related to Inbound Calling in Open CTI

I follow all the steps and also able to make successful inbound call using the library https://github.com/choppen5/TwilioSalesforceClick2Dial Here We set one page for respone which is https://...
0
votes
1answer
177 views

Salesforce Lightning OpenCTI API does not work

We are writing an app where we using OpenCTI JS. All our code works fine when we use the regular salesforce dev instance. But the OpenCTI methods do not work when we test on a custom domain or sandbox....
0
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1answer
184 views

Query Parameters are not visible in browser url, Lightning mode, when VisualForcePage is opened

Why the query parameters are not visible in browser tab, when I'm using Lightning mode? For example, I'm using the searchAndScreenPop method with pop to VisualForce match. I'm sending the following ...
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0answers
27 views

Why does call center open twice?

I have written a call center for Salesforce Classic. It works fine, basically, but if I click a date link, like a day in a calendar, or a text link to a date, when the browser loads that page, it ...
0
votes
1answer
176 views

Activity creation in Salesforce Lightning for Internal and Outbound Call

We have a CRM connector build using open cti APIs. I am passing some parameters in saveLog() method as follow- sforce.opencti.saveLog({value: { entityApiName: 'Task', WhoId: whoID, WhatID: ...
0
votes
1answer
130 views

OpenCTI Iframe - not supported

from my understanding Iframe is not supported since spring 2016. My question is this: im trying to call softphone from salesforce, by creating a call center, and visual force page with the openCTI ...
0
votes
1answer
187 views

What does the information flow look like in Open CTI?

I'm trying to understand the architecture behind Open CTI. But somehow I cannot find out who is talking to who. Of course, the user can trigger calls to the Javascript library. The methods available ...
0
votes
1answer
363 views

Open CTI integration

does Open CTI integration only work with softphones. Looking at most documentation is only mentions softphones but I have also seen where telephone systems( which to me seems to be a generalization ...
4
votes
1answer
322 views

Lightning Opencti savelog does not update WhoId on Task

In Lightning Winter'17 Org, with OpenCti API 38 and Integration API 38, when I call from the developer console the sforce.opencti.saveLog({Value:{entityApiName:'Task',Id:'00Txxxxxxxxxxxx',WhatId:'...
0
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1answer
258 views

Open CTI webservice method failure - server error

We have a telephone system integration with salesforce using opencti, and we're seeing an intermittent error when executing a webservice method createNewLead. Softphone logs: js:1160 calls Array[1] ...
2
votes
1answer
165 views

Is it possible to intervene between click to dial and actual phone call?

This is regarding Click to Dial functionality and Open CTI Connector. I have a usecase where when the user clicks on phone number, call gets initiated and user will get connected with the number ...
1
vote
2answers
195 views

How to pass arguments in SaveLog Function in Lightning experience

sforce.opencti.saveLog({ value: { entityApiName: 'Task', param: param }, ...
4
votes
0answers
88 views

Service Console errors in javascript console

one of our customers is getting some errors in their DevTools Console after using the Service Console for certain period of time and I believe those errors are causing the DOM to break and cause ...
3
votes
1answer
220 views

OpenCTI runApex() fails in Lightning and Package

Our application uses the OpenCTI runApex() method to communicate with the backend. It works well in Lightning on our DE orgs. But then we uploaded a package and installed it in another org. There we ...
0
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0answers
146 views

OpenCTI - SaveLog method does not work

We use Third party call center tool . I use OpenCTI to update the calldata once a call is completed . I included all the library files but the following SaveLog not all getting called and Account ...
1
vote
1answer
355 views

Packaging a CTI enabled Lightning application

We have a working implementation of FastCall running on Lightning Open CTI. So we want to deliver it to our subscribers, and if possible include the Lightning app with "Open CTI Softphone" option ...
2
votes
0answers
45 views

Does anybody knows if OpenCTI can match phones right to left?

Does anybody knows if Open CTI is able to match phones from right-to-left, not just in usual order? Our business has several local offices all over the world and all have phones stored in different ...
3
votes
1answer
627 views

Click to Dial not enabled in open cti adapter

I have followed the https://developer.salesforce.com/page/Open_CTI documentation and updated the softphone url to reflect the current org domain. Added users to manage calls. Now I can see call ...
3
votes
0answers
266 views

HTTP post request is not leaving salesforce servers

In sandbox environment, immediately after the callout request I get a callout response "System.HttpResponse[Status=Forbidden, StatusCode=403]" even though I have already configured the domain in the ...
0
votes
1answer
65 views

searchAndGetScreenPopUrl: Field name translations

The method searchAndGetScreenPopUrl returns a response of matching objects, together with the attributes selected in the softphone config. However the response only contains the internal names, not ...
3
votes
0answers
69 views

Best way to save user preferences when using Open CTI

Using Open CTI, I'm building a 3rd-party call center with a separate login to my system's telephony features. I need to save user preferences, like screen pop rules for instance. Is there a way to ...
1
vote
0answers
103 views

How to find out the SoftPhone Layout Settings

I understand that SoftPhone Layouts are related to Open CTI and its all exposed through Open CTI methods. I'm just wondering if the softphone layout(equivalent to getSoftphoneLayout method) can be ...
0
votes
1answer
796 views

Passing a callback function with included parameters

I am trying to pass data to a callback function but it doesn't work... I am using Salesforce "searchAndGetScreenPopUrl" method which is calling callback function. I want to be able to pass some ...
0
votes
1answer
398 views

Pop up window in Salesforce for multiple accounts

I am new to Salesforce and I am not sure what to use to achieve below. Imagine the situation. Somebody makes a phone call on the number 01843668832. The phone call goes through external company ...
3
votes
1answer
158 views

Open CTI methods don't work in canvas application (source origin's function returning false)

I'm facing following issue. When in my canvas app i'm trying to use some openCTI methods, for example sforce.interaction.getPageInfo(myCallback); And nothing happens. Callback never called. After ...
1
vote
1answer
295 views

Saved Call Log Doesn't appear in Call Log Case Feed

How do I get my Tasks that are created via the Open Cti Save Log method to appear in the Case Feed as a Call log? Presently the tasks I create appear but they show up as Tasks and not Calls. Here is ...