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I am using the Salesforce Data event to trigger a journey when a new Lead is created.

After a certain wait time in the first decision split I am using the IsConverted field from the Contact Data attributes to see if they have converted. The field comes from the Synchronised Data Extension, Lead_Salesforce.

The check fails even after I convert them to a Person Account.

I check the Lead DE in Contact Builder after conversion and sync with Marketing Cloud and it is definitely set to True.

I thought using Contact Data instead of Journey Data is meant to use the data when that decision is evaluated, not in the state when the journey is fired.

What am i doing wrong? How can i go about to remedying this?

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  • What's Lead sync schedule frequency? 15 mins? And how much time you wait to evaluate decision split?
    – Mateusz Bartkowiak
    Commented Jan 15, 2018 at 9:16
  • Sync is 15. I set a wait at 25 mins. Converted and checked it was true, nothing. Then checked with a 3 hour wait, still nothing.
    – Zoran Ilievski
    Commented Jan 15, 2018 at 11:50

1 Answer 1

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In automation studio, you will need to create a query activity on the lead_salesforce DE to populate those records into a new DE, then add the new DE into the data designer. In journey builder, check against the data in the new DE (contact data > new DE). Take note of the lead sync frequency and the automation refresh interval and set your wait duration accordingly.

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