I'd like to be able to have a customer start a new chat from the post chat page. The challenge here is that since they've already gone through the pre chat form once, I don't want to just give them another start chat button. I'd like to jump them right into a chat, preferably using the direct to agent routing so they can try to get back to the original agent they talked to.
Is there a way to have a button that uses the same chat button but skips the pre-chat page? Maybe I should have a new button without a pre-chat page configured?