My questions is the following: I am implementing live agent, and when an agent accepts a chat a case will be created. During the chat if the agent transfers the chat to another agent, the case will follow (this is default behavior to my knowledge). I want the owner of the case to change to the agent who accepted the live agent transfer. Does anyone know if this is possible, and if so how I should go about implementing it?

1 Answer 1


You could add use the methods available in the console toolkit to do this automatically when the case/chat are on the second agent 's screen or pop up a confirmation button upon to the agent upon which this action will be done.

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