When I am trying to change the lead owner of a lead under my name and once I click on send email notification but do not receive any email. Why is my email notification checkbox not working?
Regards, Kunal
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In Production Instance or Sandbox and did you check Deliverability @kunal gupta– Pavan tejCommented May 17, 2016 at 20:01
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Hi@Pavan,Under Deliverability I can see the following: Access Level : All email, activate bounce management is checked,Enable compliance with standard email security mechanisms is checked and Notify sender when mass email completes is checked.– kunal guptaCommented May 17, 2016 at 20:03
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localize the issue by examining SFDC Email Logs to see if (a) SFDC sent the email and b) your email system received it.– cropredyCommented May 18, 2016 at 1:50
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1 Answer
Hi @kunal gupta You have to go to setup > Email administration > Deliverability >
For reference:
In options you have to change to All Email other wise your org can't send email to users after that you can test the Deliverability(optional is not needed).
May be this works for you.
answered May 17, 2016 at 20:07
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You are doing this in sandbox or production Instance @kunal gupta Commented May 17, 2016 at 20:42