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When I am trying to change the lead owner of a lead under my name and once I click on send email notification but do not receive any email. Why is my email notification checkbox not working?

Regards, Kunal

  • In Production Instance or Sandbox and did you check Deliverability @kunal gupta – Pavan tej May 17 '16 at 20:01
  • Hi@Pavan,Under Deliverability I can see the following: Access Level : All email, activate bounce management is checked,Enable compliance with standard email security mechanisms is checked and Notify sender when mass email completes is checked. – kunal gupta May 17 '16 at 20:03
  • localize the issue by examining SFDC Email Logs to see if (a) SFDC sent the email and b) your email system received it. – cropredy May 18 '16 at 1:50
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Hi @kunal gupta You have to go to setup > Email administration > Deliverability >

For reference:

enter image description here

In options you have to change to All Email other wise your org can't send email to users after that you can test the Deliverability(optional is not needed).

May be this works for you.

  • Hi @pavan : It's already set to All email – kunal gupta May 17 '16 at 20:18
  • You are doing this in sandbox or production Instance @kunal gupta – Pavan tej May 17 '16 at 20:42

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