How can I configure my email template to include the most recent email for a case but NOT all emails logged in the case?
My understanding is that {!Case.Email_Thread} just collects all of the emails in the "email" section and puts them in chronological order.
Essentially I'm looking for the equivalent of {!Case.Last_Case_Comment}
but for emails.
The Reply
link won't help me because it doesn't include the other stuff my template does.