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When I click "Send an Email" from an Activity History Related List from a custom object record, sometimes a picklist appears next to the "To" lookup field. Why does it appear when I select some Contacts and not others?

I have tested this with a few different Contacts from the same Account, and sometimes this picklist shows up; other times it does not.

Task - Send an Email example

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2 Answers 2

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Custom email fields can now be addressed in the Send Email page. It only appears if at least one custom email field is populated.

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  • Thanks! By the way, do you know if this is documented?
    – Matt K
    Commented Jun 5, 2014 at 19:30
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    help.salesforce.com/… says :"Enter a contact, lead, or person account in the To: field. Only one name can be entered in the To: field. For contacts and leads that have multiple email fields, you can select an email address." But I don't think it specifies when this dropdown appears...
    – sfdcfox ♦
    Commented Jun 5, 2014 at 19:42
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    At least it will be documented on SF StackExchange, now. :)
    – Matt K
    Commented Jun 5, 2014 at 19:45
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I think I figured it out...

The picklist contains all email addresses on the selected Contact. If there are multiple, multiple options show up in the picklist to the right of the Contact lookup.

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    Almost. It populates if any custom email fields are populated, even if the standard email field is not.
    – sfdcfox ♦
    Commented Jun 5, 2014 at 19:19

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