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I've an email activity and an bounce engagement activity on a journey. On the "no" path for the bounce, I've a decision split to check the stage of an opportunity and, in one of those stages, I want to send the customer to the beginning of the journey to receive the first email again.

I can't do it with the join option but there is some setting on the journey to push the customer back?

Thanks.

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  • What is the entry event for your journey?
    – zuzannamj
    Commented May 28, 2022 at 10:50
  • I'm currently an Audience, but can change it to a Data Extension, if it helps.
    – Luis Miguel Costa
    Commented May 30, 2022 at 8:07

2 Answers 2

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Can you try using the Update Contact activity in your 1st Journey, updating a DE (five fields only) based on your use case.

Create a separate Query/Automation that checks that new DE and sends them through your 2nd Journey.

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In your exit criteria you can add the condition based upon stages. Then set the Enter criteria as 'Re-entry after exit'.

Once customer reaches that stage they will automatically exits. Once the entry criteria again satisfies they will come again into the journey.

Hope this helps.

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  • I thought about it too, thanks. I am thinking this way: since I have an automation running with a query to populate a data extension, there will be an event when the journey starts. After that, is it possible to add another query activity to filter the customers and fire a different journey, just with those filtered customers? I will have two different journeys: one for every customer and a new one only for the customers who I needed to send to the beginning of the first one. I don't know if it's possible tho.
    – Luis Miguel Costa
    Commented May 31, 2022 at 13:12

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