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Search options not deleted user 65715
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Cannot reply to outbound messages MobileConnect SFMC

We recently realised that we can't reply to any SMS sent by the AU shortcode. Is there something in the settings we should be checking? Thanks! …
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2 answers
1k views

MobileConnect Re-optin methods

I have a contact who was opted into KEYWORD1 and has opted out of SMS by texting "STOP". Next to the keyword, under subscriptions, it says Not Opted In. … This person was then added to KEYWORD2 via import definition and next to keyword 2 under subscriptions, it says Opted In and he started receiving SMS again from us. Is this the expected behaviouir? …
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