Live Agent currently opens the Prechat form in a popup window. I want to open the Prechat in a new Tab instead.
The popup window can get lost behind users' other windows. The popup window also doesn't flash or anything when a chat is connected. This is a problem because if a customer is waiting 5 minutes to be connected to a chat, they need to be reminded when they are connected, or else they might not notice while they're checking their email.
This is the only setting I can find regarding the Live Agent window size. No option to open it as a new tab, as opposed to a popup: liveagent.setChatWindowHeight(590); liveagent.setChatWindowWidth(500);
If the customer has the chat as a Tab, I'm hoping I can make the tab flash when a new chat comes in. That way the customer will see it. I also plan on playing a noise when the chat is connected, which would be a nice Out-of-the-box feature, too.
But how to have it as a tab?