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Below is the screenshot of salesforce customer communities from one of videos of salesforce ( http://www.salesforce.com/chatter/features/communities.jsp ).Can someone help me in customizing the look and feel of chatter part.How to built the entire chatter functionality like the one shown below

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From my experience, some of the marketing material put out around products like Communities and Site.com can be very liberal on what is "possible" on a public facing site. In this scenario, I believe you would need to custom code the entire Chatter feed to get that exact look and feel. You can achieve that using custom CSS/Javascript and the ConnectApi. I have done some work in the past (Chatter Image Gallery & Extended) with the ConnectApi Namespace and it isn't too bad to use if you want to go that route.

However, with that said, you can probably avoid all of that and just use the correct Visualforce Chatter tag. The only real difference between the standard Chatter feed and what you have in your screenshot above is the button. The Chatter button says Share, not Ask. In this scenario, I would use the <chatter:feed> tag:

Displays the Chatter EntityFeed for a record or an UserProfileFeed for a user. Note that Chatter components are unavailable for Visualforce pages on Force.com sites. Ext JS versions less than 3 should not be included on pages that use this component.

Note: In the past, I have seen Salesforce Communities used in conjunction with Force.com Sites to provide a public facing and authenticated facing site. In this scenario, this tag will not work on a Force.com Sites page.

For adding the other functionality (Message My Advisor for instance), look into Publisher Actions.

The publisher actions feature lets you create actions and add them to the Chatter publisher on the home page, on the Chatter tab, in Chatter groups, and on record detail pages. You can also customize the order in which the standard Chatter actions appear, including Post, File, Link, and Poll.

Actions let users do more in Chatter, like create records and log calls directly in the feed. There are four general types of actions: create actions, log-a-call actions, update actions, and custom actions.

  • Create actions let users create records. They’re different from the Quick Create and Create New features on the home page, because create actions respect validation rules and field requiredness, and you can choose each action’s fields.
  • Log a call actions let users record the details of phone calls or other customer interactions. These call logs are saved as completed tasks.
  • Update actions let users make changes to a record from the record’s feed.
  • Custom actions are Visualforce pages or canvas apps with functionality you define. For example, you might create a custom action to let users write comments longer than 5000 characters, or one that integrates a video conferencing application so support agents can communicate visually with customers.

For create, log-a-call, and custom actions, you can create either object-specific actions or global actions. Update actions must be object-specific.

Note: You may find the Publisher Actions Implementation Guide useful.

| improve this answer | |
  • Thanks @Jesse Altman. Is it possible to mimic left panel of chatter (chatter views) like "ME","BookMarked","People","Group","Files","Topics" using standard visualforce chatter components – sfdc May 28 '14 at 14:29
  • I don't believe so @sf.dev. – Jesse Altman May 28 '14 at 15:04

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