I have tried to get signature for each mail we are forwarding from case to outside to gmail and we are sending reply to case again from gmail to case email.Here when we send mail for the first time we can get signature for the email which we have send. when again we send no reply from case to gmail we are not getting signature which is already selected in default signature concept.How can we achieve to have email signature to be placed for every transaction of the mail.
asked May 21, 2014 at 11:45
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Are you using a template? If so, do you have the field defined and populated for your default signature? Its not clear in your post, is the problem only with replies?– crmprogdevCommented May 21, 2014 at 13:17
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Yes we have created a HTML Template and we are using that template for sending mail.In HTML template we have used a field from user object to be inserted which consists signature of the user. Yes when a mail is forwarded first time we are getting signature but when we reply again we cant see signature again below the reply.– SalesforcesupportCommented May 21, 2014 at 13:20
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Is the signature appearing at the bottom of the reply email when it's forwarded as opposed to where the actual reply is being written, or not at all?– crmprogdevCommented May 21, 2014 at 13:28
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Yes the signature is being appeared at the bottom only . I mean the signature is not shown everytime reply is send only . The signature which is at the bottom is the signature which is shown when we forwarded the mail for the first time. But we require the signature to be shown for every reply at beneath the reply message .– SalesforcesupportCommented May 21, 2014 at 13:34
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I suspect that because it's shown the first time its forwarded at the very bottom, your template may think the requirement has been satisfied. You may need a different template to use for replies once an email has been forwarded.– crmprogdevCommented May 21, 2014 at 13:51
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