The default implementation of the SalesForce customer portal shows all emails attached to a case to the customer. Emails that were passed among my company employees only, for example, are shown as well. I would like to implement a feature whereby I can shield these internal-only emails from the customer portal:
Combinations of email participants (any of from, to, cc):
[email protected] -> [email protected] : Visible
[email protected], [email protected] : Visible
[email protected], [email protected] : Hidden
I do not want to prevent emails - I want to prevent Customer users on the portal from seeing emails sent between example.com participants. Currently a portal user can see ALL emails attached to a case. I'd like to restrict that to just ones that include them or people at their company.
