Cannot reset password for user

Question

I try to reset the password more than 5 times for one email. After that, (for this user) this email box did not receive any reset emails from SF. Email box - Gmail. Where I can unlock this email for this user? (other new emails adress works for this user) Thx

Answer 1

I'm assuming you don't have delegated authentication enabled.

Is it a sandbox? Check that email deliverability (in settings) is not set to No Access

Also check that the email address is valid and does not have any suffix such as .sandboxName

Worse case scenario, just set him a password. Grab the user Id and execute anonymous...

System.setPassword('005WhateverUserId', 'TheNewPassword');

Keep in mind that the password must follow your password policies, and advise the user to change the password as soon as possible ;)

Also keep in mind that according to the documentation

A user can request to reset a password through the forgot password link a maximum of five times in a 24-hour period. Administrators can reset a user’s password as often as needed.

Answer 2

please check the Deliverability settings for your org.

Search for "Deliverability" in the quick find.

If the deliverability is set to "No Access" change it to "All email".

I hope this helps!