3

We did a Marketing Cloud Connect configuration on a new customer project and came across an issue we've never seen before and none of the usual integration fixes work:

  • Sends from Marketing Cloud to SFDC records work fine (synchronization also works)
  • Tracking is not populated back to Salesforce. It doesn't even create Email send records.
  • When we try to initiate a send from within Salesforce we get the following error: enter image description here
  • the integration log shows exactly the same:

    *****2020-01-21 17:02:01.897|EXCEPTION|Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, record type missing for: Email Send: []

  • We checked record types: All 3 record types are available and the connector user has full access to those

  • Support also hasn't been helpful beyond the standard steps we already tried.

Has anyone seen this before or even knows what can be done?

Thanks a lot! Stephan

4

Hi it seems a know issue: did you go through this url, I think yes Marketing Cloud Connect integrated sends failing after installing package for the first time: https://success.salesforce.com/issues_view?id=a1p3A0000003fmbQAA

| improve this answer | |
  • Thanks a lot! I just checked and indeed, this is the correct solution. Marked as solved. I didn't see it in my known issues slack feed because I was on holiday at the time ;) – Stephan de Paly Jan 22 at 11:41
  • No Problem! Happy to help – Yashasvi Pandey Feb 26 at 9:54

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.