Our web-to-case form has been on our website for a few months. At first, no reCaptcha was in place, but after receiving 30 spams in one weekend, we decided to activate the Google reCaptcha option.
The form with reCaptcha works for 95% of our customers, but a few (and myself) cannot create a case. All seems normal, we are redirected to the retURL, but no case is created in Salesforce and the customer doesn't get an email confirmation neither.
I called Salesforce about it, and they sent me the back-end message they got:
REQ_PARAM_VALUE::This case is a test ...
REQ_PARAM_VALUE::Pair(false,Unable to validate in time. Response is assumed correct. 101781)
Any idea what this "Unable to validate in time" message means?
Should I contact Salesforce support again about this? They didn't seem to know what was the problem and encoraged me to contact Google...