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Questions tagged [web2case]

Web-to-Case: An HTML form to allow a client to submit information that automatically generates new cases in salesforce

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Including CC in Web-To-Case Auto-Response Rules

I'm working on adding CC recipients using case auto-response rules. The case is generated through the API, and we are storing three extra email addresses to be included in the CC during the case ...
Andres Castellanos's user avatar
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1 answer
30 views

Error while updating Lookup field on Case recprd after insert from Web-to-Case form

I'm trying to update the lookup field (Account ID) using the trigger after inserting the Case record by using the Web-to-Case form. But it is throwing the error "FATAL_ERROR|System.FinalException:...
RKCY's user avatar
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UTF-8 characters causing problems with web-to-case form

I have a web-to-case form that works, but if a field has text pasted into it (for example, from an email) and the text contains certain characters, the case doesn't get created. For example, one of ...
mannaggia's user avatar
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1 answer
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Is it possible to have Web-to-Lead and Web-to-Case forms in the same form?

Just wondering whether it's possible to have the Web-to-Lead form and Web-to-Case form in the same form based on condition? Thanks!
BB0202's user avatar
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1 answer
1k views

Programmatically submitting web-to-case form with preventDefault()

Does anyone know if there's a way to programmatically submit a web to case form while also preventing the page redirect? I've embedded a web to case form in the html of a LWC. This LWC is added to a ...
mcg123's user avatar
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1 answer
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How to using AMPScript in Web to Case form

I have a W2C form that need to change the ContactName text field to lookup field that will contain all the contacts in our CRM org and I try to using AMPScript to do it. However, I want to know is ...
Trung Hieu Tran's user avatar
4 votes
1 answer
2k views

Web-to-Case intermittent problem with reCaptcha

Our web-to-case form has been on our website for a few months. At first, no reCaptcha was in place, but after receiving 30 spams in one weekend, we decided to activate the Google reCaptcha option. ...
Philippe's user avatar
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System is automatically sending out email to Case "Contact Email"

When a case is created in our system via a Web 2 case webform, and the "Contact Email" is populated, Salesforce system sends a notification email to that email address with the following text: Your ...
Michael Paler's user avatar
1 vote
2 answers
4k views

Guest users cannot create cases in our community

We would like guest (non-logged in) users to be able to create cases, but despite following the steps in this article, they're still unable to do so. I've done the following: enabled web-to-case ...
user avatar
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2 answers
80 views

Cases created from web is flawed [closed]

We are an Airline Org. When a passenger comes on web to create a case, he has to provide certain details which are not mandatory on the web. So if a passenger A comes to web and decides to provide ...
PseudoDarwinist's user avatar
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1 answer
1k views

Change case owner using workflow rules doesn't trigger the email notification

We have a lightning community with a "Create a case form". Using a workflow rule we assign the case to a queue (by default it is assigned to the community user) and we expect that the users of that ...
Simone Arzuffi's user avatar
-1 votes
1 answer
51 views

Is there an option in SalesForce where you can define what gets returned from Web-to-Case?

The current Web-to-Case setup doesn't get an "object" back from SalesForce indicating whether or not it was a success, but rather plain/HTML text. Typically an object or an array would be returned ...
Craig Rowland's user avatar
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1 answer
233 views

Auto Responder for custom Web to Case

We recently put together a small APEX Controller with VF page to act as a Web-to-Case form. It's running on a VF Site, and embedded in an iframe into our main website. This was done to allow users ...
Robert's user avatar
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1 answer
169 views

how to package web to lead code

Is there a way I can containerize web to lead code? I am creating a component where people can submit questions from their website. However, I have a number of different companies to share this code ...
tjcinnamon's user avatar
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2 votes
1 answer
2k views

How to create Account,Contact records based on the web-case data if contact email not existed in system?

I have some fields in case object which are filling from web-to-case form. when we submit the case form, if email is found in contacts associated contact and account will be auto populated. My ...
Manoj's user avatar
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1 answer
432 views

Custom case field that is Editable for users produces error message when they try to edit it

I've created a Custom Case Field called Value. It's a picklist with two different options users can choose. If I try to create a Case with this field as an administrator, it works. If I login as a ...
Sidereal's user avatar
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1 answer
697 views

Web to case form fields pre-populated from another page

We have a Web to case form implemented in the force.com sites. This form has is being triggered from another VF page, with some parameters. One of the parameters holds the Id to another object from ...
Mahmood's user avatar
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0 answers
169 views

Web to Case, unable to create an PersonAccount using form data

I have written a trigger which runs from the Web to Case HTML form. When I populate form (First, LastName, Phone, email etc), I want the Account to be created first and then link that account to the ...
user4567570's user avatar
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0 votes
1 answer
1k views

New Endpoint-URL for Web2Case in Sandbox

The endpoint-URL for Web2Case will changes to web2case.salesforce.com - but what is the new enpoint-URL for web2case in the sanbox?
Frank Kern's user avatar
0 votes
1 answer
890 views

Require attachment for new Case record to be created

I have a Web-to-Case form on our community portal for users to submit new cases. I have a trigger that checks to see if the new case has an attachment on it in order to be submitted, basically making ...
Julian's user avatar
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1 vote
0 answers
68 views

Site.com Studio Web to case Form

I am creating Site.com Studio form, where I have selected 2 picklist ( one is dependent on other) which is working fine in Case object record. But when I create form in site.com studio where I add ...
sfdc rowdy's user avatar
1 vote
0 answers
27 views

is there any way to Call Webservice from Web2Case html file

I am trying to validate some salesforce data from Web2case html file hosted in web server. Don't want to use salesforce Sites for this. Is there any way to achieve this?
Rajib Basuri's user avatar
0 votes
1 answer
680 views

Salesforce case routing to 2 queues based on availability

any help is really appreciated! We are routing cases to agents and we have a small issue with the queue prioritization. a-Cases are coming from the web in Language X (not English) b-Based on the ...
Jason39sfdc's user avatar
0 votes
1 answer
508 views

Update one of our Web to Case Forms

We have a website with different forms and one of our forms needs to be directed to Salesforce. If a customer click the submit button on that form, it should create a case inside our Salesforce Org. ...
Sam's user avatar
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0 answers
235 views

How to check whether Web-to-Case and Web-to-Lead is set up in the Salesforce org

Hi I am new to the Salesforce W2C and W2L. I need to check whether a W2C or W2L is setup in Salesforce in our company by the previous developer. How can I find it. Since we have got mail from sales ...
Samuel Robert's user avatar
1 vote
0 answers
890 views

Web-to-Case Attachments

Is there way to add an attachment field to a Web-to-Case form? I understand this is not out of the box functionality, but would like to know if there is a workaround. If there is a way to do this with ...
VanAlfredo's user avatar
1 vote
1 answer
190 views

Web-To-Case Checks?

I don't have any code to post, but I have a general SFDC capability question. Is it possible to place any validations on the Web-To-Case integration so that only a certain number of Cases can be ...
J. Neilan's user avatar
  • 1,243
3 votes
1 answer
80 views

Web to Case Question

If you click "reply" button on a case, the "From" field will be set to your email add / email add of the user who will reply on the case. The question is, is there a way to set it to our customer ...
Sam's user avatar
  • 93
2 votes
0 answers
222 views

Web-To-Case Link To Existing Case

I have a requirement where an internal system is using web-to-case to create new cases when fraud alerts occur. However, there could be multiple fraud alerts per client and we do not want a separate ...
J. Neilan's user avatar
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-1 votes
1 answer
5k views

web to case not working

I am trying to implement the web to lead functionality. But for whatever reasons, the leads are not getting inserted into salesforce. Any thoughts?? Thanks in advance,
parthipan's user avatar
1 vote
1 answer
2k views

Web-to-Case retURL

I have generated a Web-to-Case form and placed it in a Visualforce page the is on a Sites page. The retURL is directed towards another Visualforce page and I've set the object permissions and the ...
VanAlfredo's user avatar
1 vote
0 answers
931 views

WebToCase via cURL [closed]

Is it possible to create a Case via cURL? When i'm sending the cURL i'll get this response: Status Code:200 OK Is-Processed:true Exception:common.exception.SalesforceGenericException UPDATE: I want ...
cqueiser's user avatar
1 vote
3 answers
83 views

Has anyone tried creating records of case related (look-up or master-detail) objects using salesforce Web to Case?

I have an object that has a look-up relation with Case object. While setting up Web to Case I want to add fields from related object. I know that we can choose from Case fields while setting up the ...
Anisa's user avatar
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2 votes
0 answers
885 views

Web-to-Case creates record bypassing Validation Rule

Scenario : I am using Web-to-case to create case records. I have one Validation Rule which checks - AND((Account.RecordType.DeveloperName = 'XYZ'),(RecordType.DeveloperName = 'ABC')) But here is ...
Salesforce Steps's user avatar
0 votes
1 answer
765 views

Javascript in Web-to-Case form

I want to include javascript in my web-to-case from. My sole purpose of doing so is to Query from Salesforce Database in that form. How can I achieve this functionality. Can I use some controller as ...
happy's user avatar
  • 363
2 votes
0 answers
386 views

Show custom VF pages in Public Knowledge Base frame

I need to show a custom Web-Form (Web-to-case) inside my Public Knowledge Base. But how can I show it in the "right-content" area of the screen (saying: Popular articles area on the picture). When ...
Claus Machholdt's user avatar
2 votes
1 answer
62 views

How to attach an attachement in webtocase without using controller?

I need to add an attachment while creating the case . I mean , while submitting the webform the attachment should be added along with the case creation. Can anyone please tell me how to do this ?? ...
ram_451's user avatar
  • 81
0 votes
1 answer
71 views

What is the SLA from submitting web 2 lead/case to creation of a lead/case in salesforce?

I couldn't find an answer to this question anywhere, I know it usually happens immediately but would be great to know if there is any SLA or logic on how much time it takes to the lead or case be ...
Inbal Jerby's user avatar
2 votes
0 answers
118 views

Web2Case / Email2Case - Image attachments feature?

Being the only admin in my company, it's my responsibility in my org to implement cases for our tech ticket process. Our products are highly technical and detailed so many questions come up that ...
Bailey Rudd's user avatar
0 votes
1 answer
2k views

Submitting a Web-to-Case form from another domain

We have a Force.com site on a subdomain: help.website.com. On the Force.com site is a form, which creates a case when it is submitted (Web-to-case I believe). The case is created by an Apex class ...
Alan's user avatar
  • 173
3 votes
2 answers
7k views

what is web to lead and web to case in Salesforce?

I was going through visual workflow in Salesforce I found Web to Lead and web to Case Here's link. Can anyone please explain What is Web to Lead and Web to Case in Salesforce ? I got only got very ...
InvisibleWolf's user avatar
4 votes
3 answers
5k views

Salesforce Web to Case spams

I would like to filter spam emails during web to case & email to case. Please let me know if you have any recommendations or suggestions to handle it.
user8597's user avatar
  • 163
0 votes
1 answer
3k views

Web to Case Failure Capture

Potentially a very quick question...we have lots of websites with lots of different teams responsible for them, so using the out of the box web to case method would be a quick and easy option for us. ...
Girbot's user avatar
  • 5,490
3 votes
1 answer
4k views

What is the internal mechanism for Web to Case in salesforce?

Does it call any webservice itself? How does it actually converts an automatically generated HTML page to a case. I know the steps to do so. But I wonder how it actually executes. What if I want ...
user2703132's user avatar